Customer Service Sales
Resume:
Nicole Brooks
Las Vegas, NV ***45
*******@*****************.***
Objective To obtain a Customer Service position in an organization that will
recognize and benefit from my initiative, capabilities and
contributions. Looking for challenging and advancement
opportunities.
Skills Significant accomplishments include ownership and management of two
companies resulting in successful business endeavors.
Earned a reputation as a dependable and accountable employee
Gained extensive experience in working with diverse customer bases
Skillful on medical computer applications such scheduling,
insurance qualifying, Microsoft Word, processing data, record
keeping and attention to detail
Meeting Sales Goals Daily and Monthly
Strong communication and time management skills
Ability for catching on and learning new products and their
specifications very quickly
Inbound and Outbound customer service and support 80-110 Calls a
day in call center over 8 years
Self Starter
Room Reservations using LMS
03/2010 Present Las Vegas Skin & Cancer Clinic/West
dermatology Las Vegas,NV
Team Lead for our four Arizona offices
Billing and collections for four of our offices in Arizona heavy
Experience Medicaid based claims.
Auditor of patients accounts
Collector/Medical Biller
Correspondence contact for all insurances for all 27 of our offices
Refund requests from Insurance companies and patients
On a daily basis follow up on claims with insurance companies
Calls to patients about past due bills
50-125 patient calls a day going over patients bills answering
questions they may have
Special projects given to me to follow up on from supervisors
Training of new employees
Payment poster
11 /2005 02/2010 Sprint/Retail/Call Center
Las Vegas, NV Lead/Quality Assurance
telephone monitoring of agents/
Inbound 100-110 Calls Daily
Trained new employees
Discussed customers Cell accounts
Payment Arrangements
Moved To Retail Division/Sales of phones & Accessories/part time
job/
08/2003-11/2005 Bank Of America/Call Center
Las Vega, NV
Customer Service Representative
Handled inbound and outbound customer service inquiries, including
such tasks as assisting customers with understanding statements
fees
Hr Assistant
Call Center
Training dept team lead
Moved to a branch locations as a Bank Teller
Suggested new accounts and products to new and current account
holders
Second Job
Employee of the Month Twice
A top rep out 500 reps
Opened the most new accounts 3 months in a row
05/2000-08/2004 UPS Teleservices/Call Center
Las Vegas, NV
Customer Service Representative
Dispatched technicians for service Calls/Dispatched Drivers
Call center Supervisor/Tech Support for shippers
Team lead /"Employee of the Month on three separate occasions.
Handled inbound and outbound customer service inquiries, including
such tasks as Shipping Rate Quotes, Package Tracking, and
Scheduling package pick-ups.
Mentoring and training of other employees in computer system usage,
and general telephone procedures...
02/1997 05/2000 William Sonoma
Las Vegas, NV
Sales/Customer Service Rep/Support
Full Service Customer Service Agent
Call Center
80-110 Calls Daily
Catalog Sales
Team Building Events Coordinator
Moved to Quality Monitoring Dept
Team Lead
04/1995-02/1997 Olson Staffing
Las Vegas, NV
Customer Service Room Reservations For The Las Vegas Hilton
Booked Rooms, hotel shows and Dinner reservations for The Las Vegas
Hilton
Moved to Team Lead in the Customer Service Dept
Assignment Ended.
Education Las Vegas College - Medical Insurance Billing/Coding (MIBC)
Henderson, NV
Lebanon High School
Lebanon, NH
CSN (Business & Computer classes)
Las Vegas, NV
Hartford Area Vocational Technical Center
White River Junction, VT
Certificate Certified Nursing Assistant (CNA) - Issued 6/1992 by New Hampshire
s State Board of Nursing
Certified Nursing Assistant (CNA) - Issued 3/1998 by Nevada State
Dept of Nursing
Interests Currently Volunteering as a Project Coordinator for events in Las
Vegas NV at www.volunteercentersn.org
Habitat for Humanity Leader
Worked on the Extreme Makeover House in 2009
All things High Tech
Reading
Sports
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