Customer Service Real Estate
Resume:
Romi Pritchett
Corona, CA ****3
*********@*****.***
Objective: To obtain a challenging Customer Service position that utilizes my current
experience while creating an environment to work effectively as a team player and support
the growth and success of my employer.
Qualifications: Highly motivated, customer service and detail oriented. Strong
interpersonal, communication and writing skills. Excellent work ethic and telephone
etiquette. Experience in interviewing, hiring and training work associates as well as
motivating them to exceed expectations in meeting personal and company goals.
Skills: Proficient in Microsoft Word, Excel, PowerPoint, Microsoft Windows NT 4.0,
Outlook, 10 key by touch, Lotus Notes, filing, sorting mail, correspondence and typing:
45+ WPM. Active Listening, Negotiation, Service Orientation, Critical Thinking.
Employment History
5/2007 to 12/2010
Real Estate Temps/J Williams Staffing Irvine, CA
Real Estate Assistant - Acted as an intermediary in negotiations between buyers and
sellers, generally representing the seller. Compared a property with similar properties that
had recently sold to determine its competitive market price. Advised clients on market
conditions, prices, mortgages, legal requirements and related matters. Promoted sales of
properties through advertisements, open houses, and participation in multiple listing
services. Conferred with escrow companies, lenders, home inspectors, and pest control
operators to ensure that terms and conditions of purchase agreements were met before
closing dates. Interviewed clients to determine what kinds of properties they were
seeking. Coordinated property closings, oversaw signing of documents and disbursement
of funds.
1/2008 to 6/2008
American Association of Critical Care Nursing Aliso Viejo, CA
Customer Care Associate - Conferred with customers by telephone or in person to provide
information about products and services, to take or enter orders, cancel accounts, or to
obtain details of complaints. Kept records of customer interactions and transactions,
recording details of inquiries, complaints, and comments, as well as actions taken.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Determined charges for services requested, collected deposits or payments, or arranged
for billing. Reviewed insurance policy terms to determine whether a particular loss was
covered by insurance. Contacted customers to respond to inquiries or to notify them of
claim investigation results and any planned adjustments. Resolved customers' service or
billing complaints by performing activities such as exchanging merchandise, refunding
money, and adjusting bills.
11/2003 to 11/2007
Fieldstone Mortgage Company Irvine, CA
7/2002 – 9/2003
Greenpoint Mortgage Santa Ana, CA
Loan Document Specialist/Closer - Verified and examined information and accuracy of
loan application and closing documents. Interviewed loan applicants in order to obtain
personal and financial data, and to assist in completing applications. Assembled and
compiled documents for loan closings, such as title abstracts, insurance forms, loan forms,
and tax receipts. Recorded applications for loan and credit, loan information, and
disbursements of funds, using computers. Prepared and typed loan documents, closing
documents, legal documents, letters, forms, government notices, and checks, using
computers. Calculated, reviewed, and corrected errors on interest, principal, payment, and
closing costs, using computers or calculators.
5/2000 – 6/2002
IndyMac Bank Irvine, CA
Loan Document Specialist/Funding Assistant - Assembled and compiled documents for
loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
Prepared and typed loan documents, closing documents, legal documents, letters, forms,
government notices, and checks, using computers. Calculated, reviewed, and corrected
errors on interest, principal, payment, and closing costs, using computers or calculators.
Recorded applications for loan and credit, loan information, and disbursements of funds,
using computers.
2/1998 – 3/2000
St. Vincent Charity Hospital Cleveland, OH
Arranged for debt repayment or established repayment schedules, based on customers'
financial situations. Located and notified customers of delinquent accounts by mail, or
telephone, to solicit payment. Advised customers of necessary actions and strategies for
debt repayment. Located and monitored overdue accounts, using computers and a variety
of automated systems. Answered customer questions regarding problems with their
accounts. Traced delinquent customers to new addresses by inquiring at post offices,
telephone companies, or credit bureaus. Recorded information about financial status of
customers and status of collection efforts. Sorted and filed correspondence, and
performed miscellaneous clerical duties such as answering correspondence and writing
reports.
Education: Current Real Estate License, Dyke College/Business
Contact this candidate