Customer Service Manager
Resume:
JERALD A. WADE JR
PENSACOLA, 32505, Florida, US
Mobile Phone: 850-***-****
E-mail: ********@*****.***
OBJECTIVE
To successfully use my experience along with my " I own it " approach to be
promotable. Utilize skills to perform functions associated with my job role to be an
effective leader or team player. Use my creativity to enhance job performance within the
rules and regulations of the company to meet or exceed expectations. To present outside
of the box ideas to management to promote positive production, a winning attitude
through effective communication, and inspiration.
WORK EXPERIENCE
Warehouse Supervisor
October 2004 - June 2010
Coca Cola Pensacola, FL
Food and Beverage Production
Supervise and coordinate the activities of Order builders, Fork-lift operators, and
Checkers. Assign work to staff or employees. Conduct or attend staff meetings.
Conduct training for personnel. Establish employee performance standards. Evaluate
performance of employees or contract personnel. Examine expenditures to ensure
activities are within budget. Inspect material moving equipment. Monitor worker
performance. Review schedules to obtain cargo loading information. Use of computer
applications such as SAP 5.1 and Microsoft Office.
WAREHOUSE DOCK SUPERVISOR
September 2001 - October 2004
EMERALD COAST FINEST PRODUCE Pensacola, FL
Transport and Storage - Materials
Supervise and coordinate the activities of Order Pullers. Assign work to staff or
employees. Conduct training for personnel. Review schedules to obtain cargo loading
information.
ASST. MANAGER
January 1997 - August 2001
SONNY'S REAL PIT BBQ PENSACOLA, FL
Plan, direct, and coordinate activities of all departments. Orient new employees.
Analyze menus and recipes. Conduct training for personnel. Hire, discharge, transfer, or
promote workers. Prepare and maintain employee records. Provide customer service and
resolve customer complaints. Use health or sanitation standards. Use knowledge of food
handling rules. Cash handling including deposits, daily and weekly sales analysis.
Inventory and payroll.
EDUCATION
High School or equivalent,
Currently Enrolled
Columbia Southern University Orange Beach, Al
Business and Administration
CERTIFICATION
Standard First Aid
August 2009
American Red Cross
CPR- Adult
August 2009
American Red Cross
SKILLS
fork lift Expert
PALLET JACK Expert
Class A CDL Expert
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