Customer Service Sales Representative

danielle r. moses

**** ********** **** ******, ** 436**-***-*** 4156 *********@*****.***

Management/Customer Service/Sales Representative

I am looking to apply my skills towards a position in which I can share my passion to help customers and ensure overall

business successful business operations. Dedicated and confident Customer Service/Sales Representative with a versatile

skill set developed through excellent attendance, training and advancement throughout my experience as a Customer

Service/Sales Representative in previous work. I am seeking a position in a productive and positive environment with the

opportunity for potential advancement. Have a passion for mentoring pupils and ensuring business operations are ran

smoothly.

Excel in superior class customer satisfaction, organizational skills to increase efficiency, meet/exceed sales quotas and

maintaining a professional, neat appearance. I believe in having high ethical standards and implementing them in the work

place.

Offer the ability to work efficiently in computer programs; have been trained in several different computer systems &

learned at fast pace with ease.

Key Skills/Core Competencies/Personal Attributes

Identify needs/ Excellence in oral/written Outgoing & Personable

requirements of customer communication Determined Individual

Problem resolution skill set Ability to work in a diverse toward success

Processing customer orders workplace Motivated to inspire co

Highly Competitive Self starter/Goal Oriented workers to reach

Maintain excellent/positive Strongly believe in teamwork individual & company

customer relationships Organizational skills goals

Data Entry Reliable & Punctual

Experience

ALLTEL/VERIZON WIRELESS CALL CENTER, Maumee, OH 2007 to 2010

Customer Service/Sales Representative, 2007 to 2010

Mentorship program, 2009 to 2010

Developed efficiency enhancing workflow/process improvements by performing one on one training & mentoring to other

customer service representatives.

Mentored customer service representatives on a variety of subjects; How to improve retail sales, Increasing call efficiency

and flow, How to provide a fast resolution, How to be an effective listener, and more.

Meeting weekly/end of month sales quotas

Training in methods and technique in making/closing the sale

Provided superior customer satisfaction daily; performing problem solving case by case.

Ranked 13 of 200 plus employees within the call center based on daily performance statistics.

Organized & held team meetings; covering any pertinent information regarding company news

Supervised neighboring teams to offer assistance when needed & also if calls were escalated

Recognized for perfect attendance and great attitude

Education

The Salon Professional Academy April 2010 January 2011

Graduate; Dermalogica partnership school Cumulative GPA: 93.0

Owens Community College August 2005 May 2007

Ultrasonography/Criminal Justice Cumulative GPA: 2.70

Education (contd.)

Woodmore High School August 2001 June 2005

Graduate; College Prep Classes Cumulative GPA: 3.42

Penta Career Center August 2003 June 2004

Graduate; Medical Technology/College Prep Classes Cumulative GPA: 3.50

References

Jennifer Meisner 7356 Forest Valley Rd, Lambertville, MI 48144 C: 419-***-****

Linda Cannon 7603 Kingsrun Rd., Sylvania, OH 43560 C: 419-***-****

Dr. Bob Balcar 7248 Apache Trail, Holland, OH 43528 C: 419-***-****

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