Registered Nurse Manager

HOLLY GLASSER, B.S.N., R.N., M.B.A.

Clinical Nursing Specialist

EDU CAT IO N CREDENTIALS

AND

UNIVERSITY OF MARY, BISMARCK, ND

MASTER OF BUSINESS ADMINISTRATION DEGREE (2010)

Scholastic Achievement

Cumulative GPA: 4.0

MEDCENTER ONE COLLEGE OF NURSING, BISMARCK, ND

BACHELOR OF SCIENCE DEGREE IN NURSING (1998)

BISMARCK STATE COLLEGE, BISMARCK, ND

ASSOCIATE OF SCIENCE DEGREE – PRE-NURSING (1996)

PROFESSIONAL PROFILE

Highly dedicated and focused clinical nursing and management professional with twelve year track record of

comprehensive patient care and broad-based technical expertise.

Six years of leadership experience in staff management, training, and supervision.

Extensive background in fiscal budget administration.

Recognized for performance excellence with numerous promotions.

Honored in 2009 with the EXCELLENCE IN SERVICE AWARD.

Highly effective interpersonal communication skills, with a passion for being of service. Talent for working

both independently and as member of a team.

Expertise in effective problem solving and quick thinking under pressure. Highly organized, with ability to

manage, delegate, coordinate, facilitate, and multi-task.

Learn and absorb new information easily. Eager for new challenges, with strong initiative and motivation.

History of exceeding performance expectations. Exceptional work ethic and commitment to quality care.

PROFESSIONAL EXPERIENCE

INNOVIS HEALTH HOSPITAL, FARGO, ND 2004-PRESENT

Clinic Operations Manager – Registered Nurse (2010-present)

Supervise up to 23 RNs and LPNs in seven Nursing Departments, including Otolaryngology, Allergy Lab,

Audiology, Oral Pathology, Oral Surgery, Podiatry, and Ophthalmology. Interview and hire new staff, prepare and

conduct annual performance reviews, and ensure staff adheres to proper nursing standards at all times. W ork

closely with multi-disciplinary team members, including Clinical Chief, Vice President of Operations, and Lead

Physicians, in ongoing monthly meetings. Spearhead the development and implementation of operational plans

addressing quality, service, growth, staff development, productivity, and financial performance.

HOLLY GLASSER, B.S.N., R.N., M.B.A.

PAGE TWO

PROFESSIONAL EXPERIENCE, …

CONTINUED

INNOVIS HEALTH HOSPITAL, FARGO, ND, CONTINUED…

Nurse Manager – Registered Nurse (2006-2010)

Developed new singular department from the ground up for the hospital, known as the Admission Control Center.

Department launch involved designing new procedures to streamline the insurance verification and prior

authorization processes for surgical patients, on a hospital-wide basis. Interviewed and hired new staff. Closely

monitored surgical schedules to ensure adherence to interqual guidelines. Collected requested data and

prepared monthly spreadsheets for senior administration.

Clinic Manager – Registered Nurse (2004-2006)

Supervised 11 staff members in variety of Nursing Departments, including Otolaryngology, Allergy Lab, Family

Practice, Podiatry, and Psychiatry. Served in dual role, additionally working as Primary Nurse for a physician

within the ENT Department. Worked closely with staff in managing the rooming of patients, scheduling patients

for surgery, monitoring vital signs, and providing assistance to physicians with all patient procedures. Managed

payroll, and created and monitored operating budget. Oversaw the ordering of supplies and equipment.

RNNETWORK, BOCA RATON, FL 2002-2004

MEDICAL EXPRESS, DENVER, CO 2002-2004

Staff Nurse – Recovery Room

Provided care to patients in environment requiring high level of adaptability to new equipment and charting styles.

Served patients recovering from general and spinal anesthesia, working closely with anesthesiologists and

CRNAs, in the care of patients recovering from orthopedic, neurological, vascular, general, and otolaryngology

procedures. Position required ACLS and PALS Certification.

MEDCENTER ONE HOSPITAL, BISMARCK, ND 1998-2002

Staff RN – Recovery Room (2000-2002)

Provided care to patients recovering from general and spinal anesthesia, and patients recovering from

orthopedic, neurological, vascular, general, and otolaryngology procedures. Worked closely with

anesthesiologists and nurse anesthetists with regard to patient care. Reported changes in patient status to

physician in charge. ACLS and PALS Certified.

Staff RN – Medical / Surgery (1998-2000)

Served as primary nurse for block of eight patients within Medical / Surgical unit. Provided nursing care and

administered medications for patients returning from recovery room, and for general medical patients. Monitored

and reported critical changes in patient status to physician in charge. Utilized superior organizational skills.

REFERENCES

Professional references are available upon request.

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