Customer Service Manager
Resume:
Monique P. Carter
Mount Vernon, NY 10550
Residence 914-***-****
Cell 646-***-****
Email:**************@*****.***
O B J E C T I V E:
To employ my experience and education in a challenging position with an organization that will offer opportunity for future
advancement.
CAREER PROFILE
Excellent interpersonal skills, detailed oriented and work well with all levels of management and staff.
Highly motivated self-starter
Proven ability to provide and retain superb customer care & customer relations
Ability to absorb and utilize new methods as developed
Deadline oriented: able to perform under pressure; handle multiple tasks and function in a fast paced environment
Fluent in Spanish
03/2011- Present
Bismarck Phillips Communications and Media
537 W 25th St NY, NY 10001
Public Relations Intern
• My role in this position is making sure the office runs smoothly on a day to day basis
• Daily use of Fashion GPS program
• Completing tasks in a timely fashion
• Complete requests from Account Executives
• Assisting with returns from editors
• Assisting with send outs to editors and to our other locations in London and Paris
• Organizing the showroom and maintaining samples
• Making sure all of the clothing is on the correct racks and closets
• Assisting stylists with pulls for photo shoots, appearances etc.
• Daily Merchandising of the showroom to showcase merchandise to clients
• Taking pictures of merchandise
• Daily use of Microsoft Excel to make reports of daily activities.
• Daily use of Microsoft Outlook and calendar management
• Coordinate press clippings.
• Coordinate mass mailings, packages and messenger pick ups and returns
• Assist with press previews
• Assist in dressing models and making sure the correct outfit is shown to clients
• Assisting with company events
• Daily general administrative duties, answering phones, checking emails, making copies, faxing, etc.
01/2008-01/2011
Bergdorf Goodman
754 Fifth Ave NY, NY 10019
Client Services Specialist
• This position is responsible for handling the daily use of the credit systems, knowledge of audit works and the
cash office.
• Assisting customers and associated with acct related questions etc.
• Assignments include; assisting clients with returns of merchandise, Checking account information for clients,
problem solving within the office.
• Carrying out the marketing promotions within the store
• Assisting store associates with customer related issues, account issues, etc
• Coordinating weekly staff meetings to enhance customer service skills
• Making sure store numbers are accurate
• Sending daily sales reports and schedules to upper management
• Deal closely with the manager of client services and selling services
• Tracking packages and returning mail orders
• Working with web based programs i.e. BGMS, HSBC Whirl, Customer Info View (Business Objects).
• Working in the call center answering phones on occasion as well as working on a multi line phone system
• Correspondence with executives.
• And other clerical duties as follows; meet and greet clients, faxing, filing, making copies etc. Work well with
Microsoft Word and Excel.
08/2007-11/2007
Bonnie &Norma
485 7th Ave NY, NY 10018
Assistant Merchandiser
• Assignments include assisting the head merchandiser in sending out approvals to clients, as far as lab dips, bulk
for approval, trims for approval
• Comparing colors to color standards
• Interacting with the clients via phone and email
• Interacting with factories overseas in China via email.
• Preparing samples to send out to the clients
• Preparing style sheets and cost sheets. Ability to work well on Microsoft Excel and Microsoft Word
• Other clerical duties as follows, answering phones, filing, faxing, making copies etc
• As well as greeting clients and overseeing the packages that were being delivered and sent out to clients .
09/2006-06/2007
Commerce Bank
Teller
New York, NY
• Computing figures with speed and accuracy
• Maintaining proper activity in customer accounts
• Operating computer to retrieve processed data
• Controlling and supervising large amounts of cash flow
• Obtaining accountability of transactions.
E D U CAT I O N
Fashion Institute of Technology, New York, NY
Bachelors Degree in Advertising and Marketing Communications
December 2007
Contact this candidate