Customer Service Representative
Resume:
SUSAN GUTTER
Florence, Kentucky 41042
***********@*****.***
SUMMARY
I am extensively experienced in the field of Customer Service. Additionally, I have a background
in banking and cledrical skills. I have a significant amount of medical experience having worked
as a medical insurance Customer Service and Claims Representative for over 7 years.
Consequently, I am familiar with much of the medical codes and terminologies.
EXPERIENCE
CONVERGYS ATT U-VERSE, Erlanger, KY 2009-2009
Technical Support, Customer Service
Assisted customers to correct problems with their tv’s, computers or
phones Educated customers of “help” channels to correct their problems on their
own Provided excellent Customer Care
SPEEDWAY AMERICAS, Florence, KY 2008-2008
Cashier
Handled fuel transactions
Kept the stock filled and the shelves clean
Maintenance around the store
ESQUARED LLC, Hollywood, FL 2005-2007
Receptionist
Greeted Clients
Answered and redirected phone lines
Faxes Sending, receiving and delivering to the addressee
Maintained office supplies doing the ordering, distribution and storing
Mail distribution for the entire office
CORVEL CORPORATION, Cincinnati, OH 2004-2005
Processed and approved Workers Compensation Claims
Clerical Processor
Received and reviewed WorkersComp Claims for Eligibility
Checked for pre=certification approval by the claimant’s medical
insurance company
CHRISTIANA CARE, New Castle, DE 1997-2001
Medical Insurance for local hospital
CUSTOMER SERVICE REPRESENTATIVE
Answered inbound phone lines
Member’s advocate
Provided Explanation of Benefits (EOB) to members and healthcar professionals
Knowledge of CPT and ICD-9 codes and medical terminology
Answered all questions about their selected healthcare professional
APPLIED CARDS, Wilmington, DE 1997-1998
TELEPHONE COLLECTOR
Contacted card members by phone to collect overdue balance
Provided beneficial solutions to debt situations
Preferred methof of payment was check by phone
AETNA HEALTHCARE, Dover, DE 1994-1997
CUSTOMER SERVICE REPRESENTATIVE
Answered inbound phone lines
Listened and assisted callers, seeking insurance information
Explained the EOB
Helped with the selection of their priumary doctor
COMERICA BANK, Franklin, MI 1987-1990
CLERK
Balanced tellers work for the day
Administered Safe Deposit Boxes
Answered 3 phone lines
TELLER
Assisted customers with their banking transactions
Balanced customers checkbooks
Assisted with bill payment
Provided customers with their ac count balances
EDUCATION 1966-1971
Eastern Michigan University. BS degree in Special Education and early
education
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