Customer Service Sales

Johan Tettey

**** ********** ***** *** ***

VA Beach, VA 23462

Cell: 757-***-****

**********@********.****.***

Career Objective:

Seeking an Entry Level IT in an organization that enables me to utilize my computer networking skills and

experience

Professional strengths:

Configuring and maintaining communications including firewalls, Internet connections, VPN, point to

point connections, and remote access

Physical setting up of computers and software system installation for various computer applications and

programs

Configure network, printers, smart card keyboards/readers, bar code readers and other necessary

peripherals.

Created, documented and escalated issues and problems in accordance with ticketing standards and

SLA’s

Operating System Installation and Upgrades – Windows (Server 2003, Server 2008, Virtual Server

2008, XP Home, Windows Vista, Windows 7, LINUX (Redhat, SUSE, Ubuntu)

Data Back-up and Recovery – Restored data, OS, files, images, documents, drivers, and configurations

Professional Experience:

Computer Technician/ Network Technician May 2011 - Present

Electronic System Inc, VA Beach, VA

Install, maintain, and upgrade desktop and notebook computers.

Imaging hard drives – using Norton Ghost, Altiris and Widows Deployment Services

In-Home Wireless Installations – 802.11a, b, and g wireless cards, routers, access points, signal

boosters, and wireless printers for PCs, Laptops, and MACs

Hardware Installation and Upgrades – Motherboards, Processors, RAM, Graphics cards, Sound cards,

Modems (wireless a., b., g.; dial-up, high-speed), Parallel cards, and Full System Builds

PC Deployment Technician March 2011- April-2011

Advantage Technical Resources, Dedham, MA

System Installations and Configurations (Software, Virus Prevention)

Remove Malware and Restore Windows Operating Systems

Repairs, services, and restored parts, boards, and equipment for Dell, Compaq, Hewlett Packard,

Backups Drives software-hardware configuration

Deploying new PC’s to end users

IT Help desk Technician February 2011-March 2011

NetTek Norfolk, VA

Maintaining any customer database to improve tracking, reporting and customer service

Have good knowledge of hardware and networking in order to solve problem related

Maintained strong relationship with end-users

Provide daily technical support for e-mail, network, connectivity,

Install and upgrade software and hardware components.

Assembly Line October 2010- January 2011

Gear World VA Beach, VA

Completed production targets within deadlines

Machine operator, setter or tender work with machinery to put all the assembled parts together properly

Ensure the correct assembling of a unit, and to minimize time, material and wastage

Warehouse Worker Aug 2010-Sept 2010

ARTFX Norfolk, VA

Custom Screen printers

Quality Screen Printing, Contract Screen printers and Professional Screen Printing

Help setting the machine according to the company guidance

Car Wash Attendant April 2009-Aug 2010

Green Car Wash VA Beach, VA

• Fills detergent and wax tanks, lubricates equipment, and replaces spray jets and hoses as needed.

• Activates wash mechanism and observes operation to detect equipment malfunctions.

• leans front and rear of vehicle, using brush and detergent

Desk Seaman/ Ship Serviceman Sept 2004 - Sept 2007

US NAVY Norfolk, VA

Attach identifying tags to containers, or mark them with identifying information

Dispose of hazardous waste in an appropriate manner

Record numbers of units handled and moved, using daily production sheets or work tickets.

Provide customer service by greeting and assisting customers, and responding to customer inquiries

and complaints.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Ticket,

arrange and display merchandise to promote sales.

Inventory stock and reorder when inventory drops to a specified level.

Keep records of purchases, sales, and requisitions.

Educational Summary:

E CP I University

Dec 2009 – Present Pursuing a Bachelor Degree in Computer and Information Science

Concentration: Network Security

VA Beach.VA (GPA 3.6)

Tidewater Community College VA Beach, VA

Aug 2009 – Dec 2009 Studied courses in Business Administration

Central Texas College TX Killeen, TX

June 2006-Aug 2006Studied courses in Personal Finance

Certifications:

• A+ with CompTIA

• Help Desk with ExpertRating

Activities, Honors:

• International Honor Society, March 2011 to Present

• Student Mentors (TEC’s), April 2010 to Present

• Student Veterans of AMERICA - ECPI

Language, Skills and Training

• Bilingual - fluent in English and French

• Honest, reliable and dependable

• Very well organized and able to meet deadlines

• Proven skills in resolving customer problems

• Self-motivated and confident in making independent decisions

References available upon request

Contact this candidate