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Manager Customer Service

Location:
Laurel, MD, 20707
Posted:
April 28, 2011

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Resume:

Tina Franks Tarrant

***** *** ******, ***. *** ( Laurel, Maryland 20707 ( (443) 996-

6509

abhcw0@r.postjobfree.com

OBJECTIVE: Seeking a challenging position in which experience and highly

developed skills in office administration will make a valuable

contribution toward the success of an organization.

SUMMARY OF QUALIFICATIONS:

. A highly professional individual with extensive experience

in a broad range of office systems and highly responsible

roles with emphasis on HR Payroll System Implementations.

. Oracle Time & Labor Trainer; specialist in conducting

Oracle HRMS training for users in a K-12 educational

environment, developing procedures/training manuals,

providing help desk support.

. Functional team member in implementing 11i Oracle Human

Resources, Oracle Payroll, Oracle Time & Labor, and Oracle

Advanced Benefits.

. Demonstrated leadership in escalated issue resolution, team

support and morale building, and training novice users on

HRMS systems.

. Ability to organize and coordinate multiple tasks, build

strong customer relationships, and communicate effectively

with all levels of an organization.

. Knowledge of standard payroll practices, procedures,

systems and terminology.

. Knowledge of Federal, State, social security, unemployment,

and workers' compensation laws and regulations as they

affect payroll systems and operations.

. Proficient in ADP PayForce, ADP Enterprise eTime,

PeopleSoft 8.9, Oracle 11i, SAP Module 3.1i, ADP(DOS),

ADP/PC Payroll, Ceridian, CSS HRizon, HRI Payroll Systems,

MSA, ScorPeo, MS Excel, MS Word, MS Outlook, Lotus 123,

KBACE KUBE Manager 4.0, and Oracle MetaLink.

PROFESSIONAL EXPERIENCE:

COMPUTER SCIENCE CORPORATION (CSC), Essex, Maryland

Payroll Manager, May 2009 to present

. Hired to serve as the subject matter expert during the

implementation stage of the WMSS Payroll and Time

Management systems for the 2010 United States Census

initiative; both of which were built from the ground up and

successfully launched on time and with minimal issues.

. Retained to oversee the payroll of approximately $1.7

million for 2800 full and part time SCA (Service Contract

Act) employees contracted to provide operational support to

the Census in the Baltimore region.

. Hired and trained four payroll technicians.

. Developed a thorough knowledge of the entire WMSS process

including HRIS and operational activities and

responsibilities.

. Participated in the analysis, design and testing of ADP

Enterprise eTime and ADP PayForce systems configurations.

. Established payroll processes and controls for 16 vendors

that were compliant with CSC corporate standards and

protocols and successfully processed each with less than a

1% error rate.

. Verified Payroll and Time & Labor rules were set-up

correctly in the applications and were in compliance with

Corporate policies and guidelines.

. Reviewed submitted time for reasonableness; unapproved time

to ensure approval was submitted on schedule.

. Assisted Operations with questions concerning Time & Labor;

resolved inaccurate information.

. Reviewed exception reports for time submitted to verify

hours and rules were accurate.

. Reviewed Time & Labor interfaces to ensure successful

transmission of files.

. Coordinated all payroll adjustments through Enterprise

eTime and PayForce systems.

. Evaluated and documented processing procedures to ensure

employees received proper training; maintained internal

controls; revised or implemented new controls as necessary.

. Supervised expeditious resolutions of internal/external

inquiries to assure courteous and efficient responses.

. Generated and/or prepared ad hoc reports to support other

departments' activities.

BAE SYSTEMS APPLIED TECHNOLOGIES, Rockville, Maryland

Payroll Analyst III, March 2005 - March 2009

. Managed $3 million payroll. Responsible for the weekly/bi-

weekly process of 3200 employees.

. Directed six Client Payroll Coordinators in multiple

states.

. Administered over 3700 wage attachments.

. Maintained data integrity for third-party relocation

vendor.

. Served as the primary resource for clients with special 'ad-

hoc' report requests.

. Effectively interacted with all levels of the organization.

. Supported Accounting and Tax departments' activities.

. Conducted upgrade and implementation tests and assisted

with related evaluations.

. Performed a variety of more complex functional and

analytical payroll-related duties.

BALTIMORE CITY PUBLIC SCHOOL SYSTEM, Baltimore, Maryland

Payroll Functional Analyst, March 2003 - September 2004

. Participated in the analysis, design and testing of Oracle

HRMS, including database conversion from Legacy HRMS;

recommended changes to policies and procedures.

. Served as a functional team member with the implementation

of 11i Oracle HR, Oracle Payroll, Oracle Time & Labor, and

Oracle Advanced Benefits.

. Conducted inter-departmental training on specific

activities and skills as needed by project.

. Provided support for system users in a help desk

environment with problem diagnosis, logging, tracking,

internal escalation and resolution.

. Served as the principal payroll resource to the Information

Technology staff with the development of reports; used "end

user" computer products (report generators, spreadsheet

packages, etc.) to generate special reports.

. Maintained resource library on payroll related matters for

use of the payroll staff.

. Troubleshooter of potential programming issues of Oracle

HRMS design with PTO Testing.

. Conducted Oracle HRMS training to school system personnel;

developed procedures and manuals for users.

. Provided functional assistance in developing and

implementing 27 PTO leave plans using Oracle Advanced

Benefits (OAB) to automate enrollment in each plan.

. Analyzed test scripts to simulate OAB and Oracle Payroll

scenarios; documented, researched, and resolved testing

scenarios; recommended procedural changes as necessary.

INTRAFORCE, Arbutus, Maryland

Team Leader / Conversion Account Manager, April 2002 - March

2003

. Managed weekly/bi-weekly/semi-monthly, monthly/quarterly

payroll process for 140+ clients.

. Audited and processed employee benefits, third party

reporting, and wage attachments.

. Provided HR solutions in areas of payroll, benefits, risk

management, worker's compensation.

. Led team to provide quality customer service with

efficiency and professionalism.

. Supported team growth and development through training and

positive feedback; evaluated team regularly to monitor

development, process improvement and morale.

. Led and facilitated interviewing process of new hires for

team.

. Trained new clients on most effective use of online HRIS.

. Liaised regularly with clients to promote retentive

relationships.

MILLENNIUM CHEMICALS, Hunt Valley, Maryland

Payroll Specialist, January 2000 - December 2001

. Performed processing/post-processing for

national/international payrolls of up to 1000 employees.

. Managed staff of Human Resources Professionals.

. Participated as a functional team member with the

implementation of SAP 3.1i

. Assisted and participated in the HR interviewing process.

. Maintained General Ledger integrity.

Payroll Coordinator, September 1998 - December 1999

. Processed payrolls similar to above; reconciled and funded

net payroll and taxes; monitored benefit deductions and

coordinated any adjustments with Benefits.

. Prepared and processed third party vendor payments.

. Trained novice Site Representatives on new payroll

processes.

PREVIOUS: UNIVERSITY PHYSICIANS, INC., Baltimore, Maryland

Lead Payroll Coordinator, October 1996 - August 1998

. Processed multi-state, bi-weekly payroll for up to 800

employees including Personnel

Action Notices (PANS) and transmittal summary.

SYMPHONY HEALTH SERVICES INC., Baltimore, Maryland

Payroll Coordinator, December 1995 - September 1996

. Processed and coordinated payroll for up to 400 employees

on ADP payroll system.

ROLAND PARK COUNTRY SCHOOL, Baltimore, Maryland

Accounts Payable / Payroll Representative, November 1994 - May

1995

. Processed weekly/monthly payroll for 200 employees.

NATIONSBANK (formerly MNC Financial, Inc.), Baltimore, Maryland

Senior Payroll Representative, January 1988 - March 1994

. Maintained account relationships for 26 multi-state

subsidiaries.

. Processed and maintained all timesheets for $2 million bi-

weekly payroll for up

to 2,000 employees; provided personalized service with less

than 1% error rate.

. Frequently interacted with Presidents of subsidiaries to

resolve payroll issues.

EDUCATION: Bachelor of Science Degree Candidate, Information Systems

Management (In Progress)

UNIVERSITY COLLEGE, University of Maryland, Adelphi, Maryland

Bachelor of Arts Degree Candidate, Communications and Psychology

(credits gained)

GOUCHER COLLEGE, Towson, Maryland, 1985-1987

CPP Certification (Certified Payroll Professional); coursework

completed; Certification expected May 2011



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