Customer Service Representative

Tammie Young

*** ********** ******

Mount Vernon, NY 10550

*********@*****.***

Home: 914-***-****

Cell: 914-***-****

Experience:

Hermitage Insurance Company White Plains, NY

A member of Tower Group Companies 04/07-12/10

Senior Underwriting Assistant

• Reviewed applications for both commercial and personal lines policies

• Rated all renewal policies and prepared formal renewal quotes

• Responded to mortgagee and agent service inquiries

• Confirmed that renewal policies are bound

• Set up diaries for accounts to have audits processed and for all inspections to be scheduled

• Entered all policy information for issuance

KBS International New Rochelle

Customer Service Representative 11/03-04/07

• Handled book of commercial lines business valued at $500,000

• Provided support for two underwriters

• Contacted insureds and gathered information to complete accord

applications for the marketing department

• Made follow up calls for the underwriters

• Created correspondence to clients and companies

• Processed motor vehicle reports

• Reviewed drivers insurance policies for proper insurance

limits

• Trained all new assistants on company policies and procedures

The NIA Group White Plains, NY

Support Staff Supervisor /Office Manager 08/99-11/03

• Managed the ongoing business needs of the White Plains office

Including the daily functions of the receptionist, mailroom and supervised

the support staff

• Performed reviews of the support staff

• Gathered and maintained all human resources Paperwork for new hires

• Set up office training, meeting and luncheons

• Ordered all office supplies and equipment

• Maintained all inactive accounts

• Typed correspondence letters and mass mailings to all customers

• Prepared proposals for new accounts,

• Processed all certificates of insurance, cancellations and reinstatements

for policies

• Manages all monthly reporting spreadsheets

Graham Field Express Medical Supply Company Bronx, NY

Customer Service Representative 11/97-08/99

• Processed all orders and inquires

• Responded to service inquires and properly routed handled

• Assessed and prepped all customer orders for national distribution

• Conducted quarterly inventory as well as account statistical reports

• Traced and tracked all outgoing merchandise

Time Warner Cable of New York New York, NY

(formerly Paragon Cable) 02/95-10/97

Customer Service Representative

• Answered all calls to provide a resolution to customer service

and billing inquiries

• Handled and assisted incoming calls to internal customer service “Help Desk”

• Assisted and trained staff on new policies and procedures when needed

Cuisenaire Company of New York White Plains, NY

Customer Service Representative 08/94-02/95

• Processed purchase orders and expediting special rush orders

• Answered incoming customer calls to provide resolution to

customer order and billing inquiries

Education: Mount Vernon High School 09/84-06/88

Word Processing/Accounting

Programs: Microsoft Office, AMS, Sagitta, Applied Systems, TAM

Core Systems, ISI Insurance Systems, Doc Star

Vantage Systems, Image Writer (paperless systems)

CSC Renewal Systems

References: Furnished Upon Request

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