Customer Service Accounts Payable
Resume:
Willie R. Cook
Charlotte, NC 28211
*******@*****.***
A highly motivated Credit, A/R, A/P, and Collections professional with a
verifiable record of accomplishment spanning ten years. Highly creative,
recognized as a results-oriented and solution-focused individual.
Areas of strength include:
. Accounts Payable
. Problem Collections
. Organizational Skills
. Computer Literacy
. Work as Team Player Accounts Receivable
. Legal Aspects of Collections
. Communication Skills
. Time Management Skills
. Research Abilities
PROFESSIONAL EXPERIENCE
Dr. Pepper Snapple Group 2/2008 -
4/2010
Accounts Receivable Specialist
. Responsible for the end-to-end deductions and collections processes
. Utilizing SAP and Get Paid software, prioritize and contact local
customers for payment of past due invoices.
. Process end to end customer deduction transactions including, but not
limited to: pricing, deductions and flex agreements.
. Identify and assist in researching and resolving open deduction items
on assigned accounts.
. Initiate customer contact by phone, fax, email and internet to
research incoming payments with missing or incomplete check remittance
information.
Accretive Commerce 1/2006 -
3/2007
Billing Specialist /Accounts Payable
. Prepared and processed invoices for payment and balanced batches to
register reports
. Establish new billing accounts with clients and made collection calls
on past due bills.
. Assisted the A/P department in processes of checks and
vendor invoices
Baker & Taylor 7/2004 - 1/2006
Financial Services Representative
. Responsible for collection on past due accounts for the institutional
division.
. Worked with cash, Customer service and sales to resolve discrepancies
as well
as Collection issues on accounts
. Managed a portfolio of $ 8 million for the Library Division
. Resolved customer issues in a timely manner.
Rental Service Corporation (RSC) 11/2000
- 7/2004
Credit Analyst
. Responsible for promoting timely collection of accounts receivable,
with emphasis on improving reducing bad debt write-offs
. Determine reason for delinquency
. Resolve any disputes between RSC invoices and client's records
. Maintains file, documenting history of all communications with client
regarding
collection activity.
. Recommend further action as deemed necessary.
. Recommend the suspension of credit privileges to the Branch Managers
Special Projects as
assigned.
Accomplishments
. Reduced A/R aging from an average of 87 days to 63 days in less than 7
months
. Established new credit criteria for new accounts, significantly
reducing bad debt
Computer skills
. Microsoft Word, Excel, Access, PowerPoint
. Get Paid
. SAP Financials
. Lotus 1-2-3
. Wynne System
Contact this candidate