Administrative Assistant Customer Service
Resume:
ABIGAIL GROSS HELLER
**** **** **. *., #*** Saint Petersburg, FL 33712
*******.******@*****.***
Exceptionally motivated worker with 4+ years experience as an Administrative Assistant; seeking
opportunity within a new business or organization.
Highly energetic with a positive and outgoing attitude towards customers and coworkers.
Excellent communication and interpersonal skills, particularly involving customer service.
Demonstrates successful ability to multi-task, solve problems, take direction, make decisions, and
stay organized in a fast-paced environment.
Works well both collaborating with a team and in a solo environment.
Extensive experience in the preparation of executive programs for leadership development and
conflict dynamics.
EDUCATION
Eckerd College – Saint Petersburg, Florida
2011 B.A. (with Honors) in Anthropology & Ancient Studies. Cumulative GPA: 3.65
Triton College – River Grove, Illinois
2009 Attended for additional coursework. Cumulative GPA: 4.00
HONORS AND AWARDS
Spring 2011 Graduate of Eckerd College; Bachelor of Arts with Honors.
Fall 2007 – Spring 2011 Graduate of the Eckerd College Honors Program.
Fall 2007 – Spring 2011 Trustee Scholarship (for Academic Excellence, $13,000)
Summer 2010 Awarded membership on the Park District of Oak Park’s
Summer Leadership Team.
Summer 2009 Dean’s List at Triton College.
Fall 2007 – Fall 2008 Dean’s List at Eckerd College (3.75 GPA or higher).
EMPLOYMENT HISTORY
Fall 2007 – Current ADMINISTRATIVE ASSISTANT.
Leadership Development Institute – Logistics & Testing
Saint Petersburg, Florida
Facilitated leadership development and conflict management program preparation by compiling
materials and information; data entry within the confidential database, preparation of program
materials, and assembling, binding, and proofing all participants’ reports.
Accountable for high-volume copying and faxing, organizing office supplies and materials, filing
program reports, assembling and performing inventory of ingoing and outgoing shipments, and
delivering packages and supplies to nearby offices.
Thorough sales/marketing research of Fortune 500 companies for Conflict Dynamics department.
Independently assists three different departments; all assigned tasks are completed quickly,
correctly, and proficiently.
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Fall 2010 RESEARCH ASSISTANT/TRANSCRIPTIONIST.
Dr. Amy Speier (Assistant Professor of Anthropology at Eckerd
College) Saint Petersburg, Florida
Anthropological research assistant for Dr. Speier; assisted in organization of informant
biographical information.
Responsible for the complete and accurate transcription of hand-written notes and recordings of
phone interviews of various informants from around North America.
Fall 2007 – Spring 2010 BARISTA, BARTENDER, CASHIER.
Bon Appétit Management Co., Saint Petersburg, Florida
Daily contact and friendly interaction with customers to create a comfortable atmosphere.
Served at crowded and demanding special events frequently and with ease.
Maintained a clean, comfortable, and safe workplace for both coworkers and customers.
Summer 2009 ADMINISTRATIVE ASSISTANT.
Insulating Concrete Forms Association, Glenview, Illinois
Expedited the previous electronic filing systems; included re-entry of client and billing information
while maintaining confidentiality.
Extensive data-entry within Microsoft Excel and other programs.
Independently consolidated and reorganized the entire database of monthly ICFA publications for
more accessible reference.
VOLUNTEER EXPERIENCE
Fall 2010 STUDENT VOLUNTEER.
Ronald McDonald House. Saint Petersburg, Florida
Performed daily maintenance assessments and assistance for the Volunteer Coordinator.
Accountable for cleaning, disinfecting, and preparing empty rooms for incoming families and
patients, lunch and/or dinner meal preparation, cleaning all main social areas and bathrooms, and
tidying lawn area.
Fall 2004-2008 CALL CENTER OPERATOR, MAIL CENTER ASSISTANT.
Muscular Dystrophy Association, Labor Day Telethon.
Chicago, Illinois.
Responsible for answering high-volume telephone calls and taking donor pledges (by checking
account or credit card number) in a fast paced and loud environment.
Assisted in stuffing, addressing/labeling, sorting, and stamping thousands of envelopes with donor
pledge information and additional association information.
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REFERENCES
Patricia Viscomi
Associate Director, Center for Conflict Dynamics
********@******.***
Relationship: previous supervisor at the Leadership Development Institute
Years known: 4
Ashley Calvert Yeager
Director, Logistics & Testing, Leadership Development Institute
********@******.***
Relationship: current supervisor at the Leadership Development Institute
Years known: 1
Contact this candidate