Customer Service Technician

*****@*****.*** **** Henry Street Lake Station, IN 464**-***-*** 8853

SKILLS

• Self managing; able to work with minimal to no supervision. • Provide solutions for the most difficult technical issues.

• Microsoft Windows XP Professional, 2000 2008 Server, • Experience in researching, spearheading, and

Vista, Windows 7, Exchange, Outlook, OSX, Office XP, Word, implementing projects.

Excel, Access, Outlook, Project, the Books back office • Professional attitude and courteous with clients, users, and

software, Active Directory, and Visio. coworkers.

• PPTP, VPN, Cisco routers/firewalls/wireless access points, • Customer service, goal, and teamwork orientated.

Wireless clients, Linux OS, Mac computers, Blackberry. • Maximize network's throughput and security.

• Adobe Photoshop CS2, Adobe Acrobat, Skype, Google Apps • Excellent problem solving skills; immediately able to

• DHCP, DNS, SMTP, HTTP, TCP/IP, Routing, Switching, focus on and resolve issues.

VPNs, LANs, WAN's, VoIP, Network Security, Firewalls, and • Excellent verbal and written communication skills.

backup technologies. • Great organization and time management skills.

• Data services, Bloomberg, Reuters, Reuters 3000 XTRA, • Decisive in decision making.

Trading Technologies X Trader, CQG, E signal, Logical • Form, build, and maintain business networking

Information Machines (LIM), and additional trader hardware. relationships.

EXPERIENCE

Sharmac Capital Management, Chicago, IL

2003 2011

CIO; Computer/Network Support, Help Desk

Recruited as a Computer Technician, earned promotion to Chief Information Officer to streamline and implement

new technology solutions which increased user satisfaction and reduced downtime and operating costs. Proficiency,

effective methodology, and dedication supported my promotion to Vice President in 2008.

Duties:

• Configure and support internal/external system security and • Spearhead and manage projects including complete

surveillance. restructuring of over 60 workstations on the trading floor and

• Resolve server and networks connectivity issues including private offices.

managing remote connectivity, back up and disaster recovery • Effectively communicate with upper management, outside

strategies. vendors, and traders.

• Monitor and track technical assets and software license • Act as a liaison for the company/ IT liaison for traders.

compliance. • Set up, support, and tear down workstations.

• Configure and maintain a network. • Remotely manage entire company network when necessary.

• Responsible for coordinating and collaborating with others to • Manage all inventories and ordering while adhering to the

carry out strategies that help attain company goals. company budget.

Willing to relocate References/Letters of recommendation available upon request

Think Tank, Merrillville, IN

2002 2003

Computer/Printer Technician

Hired in as a Computer/Printer Technician, I would travel to client’s home/business to locate and resolve problems.

Duties:

• Install and support configurations for Windows XP • Administered, optimized and supported network,

Professional, Office, and Adobe. consisting of Windows NT servers and desktops.

• Demonstrated ability to satisfy users through analysis and • Dispatched on field service calls to install, troubleshoot

problem resolution. and repair office machines, PC computer hardware and

• Proven expertise in supporting and troubleshooting hardware, other electronic components/ devices.

software and networking issues. • Performed routine inquiries on every customer’s

• Monitor and track technical assets and software licensing equipment that was being serviced.

compliancy. • Provided hardware, software and networking support.

Laser Printer Technology, Portage, IN

2001 2002

Computer/Printer Technician

Hired in as a Computer/Printer Technician, traveling to a client’s home or business to locate and resolve problems

that arose. I was responsible for customer satisfaction, handling all aspects of technology repair, and tracking all

service calls.

Duties:

• Install and support configurations for Windows XP • Organize and maintain a database of clients with

Professional, Office, and Adobe. PC/printer/network installs and issues.

• Use knowledge base and internet resources to research and • Perform maintenance on desktop and laptop computers.

document issues. • Design, implement, and support various sized offices/home

networks.

EDUCATION/ADDITIONAL EXPRIENCE

• Indiana Wesleyan University 2009 Present

BA Computer Information Technology 3.4 GPA

2010 Present

• New Chicago Volunteer Fire Department Fire Fighter

NIMS 100, 200, 700, 800

2002

• A+ Certification COMP10618663

Contact this candidate