Customer Service Sales

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281-***-**** . ********@*****.***

JANETTE ALBA

Versatile professional experienced at managing multiple projects, providing

exceptional customer service and streamlining office operations; excellent

communicator with strong interpersonal skills and problem solving

abilities.

. Accounting / Bookkeeping

. Benefits / Payroll / Taxes

. P & L / Financial Reporting

. Budget Preparation & Administration

. Staff Recruitment & Management

. Training and Development

. Policy Formulation

. Contract Negotiation

. Market Research and Analysis

. Business Development

. Customer Service

. Scheduling

Professional Experience

2002-2007 Manville & Alba, Inc. Texas-Louisiana

Multi-Unit Regional Operations Manager

Opened the first location in Houston and within three years, helped build a

small business into 5 stores in Texas and Louisiana with over 70 employees

and annual gross sales of over 1.5mil.

. New business development including trade area research and market

analysis, business plan, financial projections, lease negotiation and

construction budget

. Daily store operations including customer service, inventory, goal

setting, sales projections, labor scheduling, equipment and leasehold

issues

. Accounting functions including preparation and management of operating

budget, financial statements, daily and weekly balancing and accounts

payable, payroll, tax filing and employee benefits

. Recruiting, training and supervising staff of 70+, focusing on

retention by improving training methods, providing employee incentives

and continuous management coaching

. Oversight of performance evaluations, discipline, mediation of

disputes and termination procedures in accordance with state and

federal law

. Work closely with employees, customers, vendors and corporate officers

to understand and resolve issues

. Develop local marketing plans within two distinctive markets and

orchestrate key marketing relationships; manage the implementation of

community outreach directives and activities

2001-2002 Miller and Lents, Ltd. Houston, Texas

Benefits Administrator

Managed a broad range of HR functions including payroll administration,

benefits/401k/stock option enrollment and administration, personnel file

management, employee screening/orientation, management of employee vacation

calendar and administrative staff schedule, unemployment claims, workers

compensation claims and annual audit. Prepared annual reports related to

profit sharing, fringe benefits, compliance, lost time, salary and

benefits.

janette alba . PAGE 2 . ********@*****.***

1999-2001 CompuBank, N.A. Houston, Texas

Executive Assistant

(CompuBank was acquired by NetBank in 2001 and re-located to Atlanta, GA)

. Assistant to founder and COO, CIO

. Provided research and support for Staffing Budget and Offering

Memorandum

. Prepared monthly reports for Board of Directors

. Created and maintained spreadsheets tracking projects and spending

. Prepared Executive, Development and Infrastructure staff minutes

. Employee Incentives Committee Coordinator

. Planned and budgeted for company-sponsored events

. Coordinated facility maintenance schedule with multiple vendors

. Assisted Customer Service department with resolving escalated customer

issues

. Assisted Accounting department with invoices/data entry

1997-1999 Kanematsu USA, Inc. Houston, Texas

Executive Assistant/Marketing Coordinator

. Assistant to Marketing Director

. Primary point of contact for international steel suppliers in Japan,

China and India

. Provided support to over 100 customers in the United States and Canada

. Processed inquiries, quotations, firm bid negotiations and letters of

credit

. Handled shipping and delivery instructions to brokerage firms for

customs clearing

. Coordinated schedules for Account Managers and Independent Sales

Representatives

. Created spreadsheets related to profit evaluation, inventory control

and tracking of goods

. Trained and supervised two Office Assistants

1993-1997 Outback Steakhouse Houston, Texas

Server, Trainer, Head Waiter, Office Administrator

. Customer Service

. New Employee Training

. Special Events

. Administrative duties included general accounting, deposits, time

reports and inventory control

Education

University of Houston Business Administration/Psychology 1995-1997

San Jacinto College Music 1993-1995

Advanced MS Office Skills, WordPerfect, Lotus, PeopleSoft, QuickBooks,

AS400, MWS & POS Systems

Contact this candidate