Customer Service Administrative Assistant

Lourdes M. Torres

**** * ****** ****** * Chicago, IL 60641* 773-***-**** Cell * *************@****.***

EMPLOYMENT OBJECTIVE

"Bilingual professional seeking an administrative opportunity to enhance my professional skills."

KEY STRENGTHS AND SKILLS

Organizational: Very well organized and comfortable working in a multi-tasking project-oriented environment.

Communications: Above average verbal and written communication abilities and a highly effective team player that

understands the value of working together towards a common goal.

Technical: Exceptional computer skills: MS Office Suite, SAP, UNIX, SQL, Access, SharePoint, Track It, and Oracle.

RECENT WORK EXPERIENCE

The LeBron Family

Day Care Assistant

July 08 - Present

• Babysitter for three children

Glotel Inc. (McDonalds Corporation)

Restaurant Technology Administrative Assistant

Oct. 08-Apr. 09

• Prepared agendas, meeting minutes, and generated presentations utilizing MS Word & PowerPoint.

• Verified the accuracy of McDonald's Core Menu Item line-up for Ohio & Chicago markets.

• Updated Initiative Tracker - Database Management.

• Employed communications with Field Staff regarding NewPos RFM updates.

• Maintained weekly store status reports, KPA assignments, and Menu Item Setup.

• Reported RFM functionality errors and analyzed software to implement application solutions.

• Provided I.T. support for end users who utilized McDonald's applications.

• Provided customer service to all customers & clients.

S. Com Inc. (CricKet Communications)

Materials/Finance Administrator

Dec. 07-Aug. 08

• Employed and directed all day-to-day office operations, provided fundamental support to New Market

launch team and external consultants; while building, retaining, and maintaining relationships and

customer/client satisfaction and executing regional launch objectives.

• Managed three MS Excel databases trackers to reflect business changes and updates; daily updates were

uploaded to the SharePoint portal.

• Created purchase orders in Oracle using approved BOM's (Bill of Materials).

• Administered launch AP accounts, processed AP requisitions, General Ledger coding, processed payment

of invoices, and wrote local checks out to contractors with approval.

• Received, logged, and tracked all new market launch initiatives and communicated escalated issues to

appropriate Reps. to implement approved solutions.

• Conducted and tracked on-site receipt of materials received through Cats Web and employed weekly

audits through internal software Fulcrum and financial reports.

• Facilitated all conference calls with external vendors and field teams regarding all financial opportunity,

received material updates and quarterly forecasted reports.

• Meeting planner for new vendors and negotiated material quotes to ensure budgetary guidelines were

met.

• Administered the order and receipt of all materials to ensure network build production was on time.

• Negotiated with vendors/home owners and other wireless companies regarding co-locations.

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Technical Solutions (Komatsu Financial)

Help Desk Representative

Apr. 07-Oct.07

• Provided level I help desk support to Finance Department.

• Installed and maintained software upgrades.

• Supported clients with network issues and their daily business systems.

• Ensured high quality of customer and internal client satisfaction.

• Coordinated and participated in daily business systems processing in the InfoLease, DCPS, Whims

system, and as dictated by the Retail/Wholesale Receivables Departments.

• Received, resolved and tracked end user support requests, and logged results to the Track IT application.

• Escalated issues to appropriate technicians.

• Provided excellent customer service.

U.S. Cellular Corporation

HR Associate Relations/Associate Communications Administrative Assistant

Jun. 04-Jul. 06

• Answered/directed department incoming calls and escalated calls in regards to HR practices, when

appropriate.

• Prepared documents and presentations utilizing: MS Office: Word, Excel, and PowerPoint, for corporate

HR Director.

• Coordinated events/meetings; consisted of meeting budgetary guidelines for all meeting space,

negotiations of meeting space, food and beverage, hotel rooms as needed.

• Maintained/Updated/Developed department calendars, files, office supply orders, Org. Charts, and

internal correspondence.

• Facilitated effective communication and transferred confidential information between all HR

communities.

• Analyzed, updated, and controlled HR budget to ensure revenue was spent properly on a quarterly basis,

in addition to P-Card.

• Assisted with Associate Benefit enrollments.

• Co-facilitated & coordinated New Hire On-Boarding, Appreciative Inquiries, and Recognition Programs.

• Provided departmental road maps to all HR communities within Corp. Office.

• Recorded associate information such as personal data, compensation, benefits, performance reviews,

surveys, verifications, and termination date and reasons.

• Issued PIP's to internal associates. (Performance Improvement Plans)

• Worked independently on human resources special projects as needed.

Uhlich Children’s Advantage Network

Youth Leader Specialist/Advocate

Dec. 02-Jun. 04

• Administrative Duties (Prepared agendas, filing, memos, typed letters, org charts, ordered supplies,

organized department).

• Developed 3-6 month curriculums for mentored youth.

• Created, facilitated, & implemented workshops for youth such as; Diversity, Culture Differences, Girls to

Women, Personal Hygiene, Balancing Check Book, College Prep, Anger Management, Conflict

Resolution, Domestic Violence, Communications Styles/Skills, General Violence, Presentations &

Writing Skills, Building & Maintaining Healthy Relationships and Advocacy.

• Assisted with Job Placement for DCSF clients.

• Researched and wrote grants for youth services. (Awarded a grant from IVPA & U.S. Cellular Corp.)

• Responded to news editorials that affected youth in regards to gun violence.

• Youth Mentor, provided 24/7 support & guidance to youth in the residential home.

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Girl Talk

Motivational Speaker

Feb. 03-Jan. 04

• Facilitated workshops and programs in The Cook County Juvenile Temporary Detention Center.

• Served on a probation committee to enhance the intake process of new probationer’s.

• Youth Mentor for youth who were 1st time offenders.

• Impacted positive change for disadvantaged youth.

Music Theatre Workshop

Administrative Assistant/Apprentice

May 01-Nov. 02

• Managed and maintained all office operations.

• Prepared weekly meeting agendas, meeting notes, and company correspondences.

• Maintained companies file system and databases.

• Received all incoming calls.

• Basic stage building - Stockton CPS.

• Implemented training for new recruits.

• Wrote & Edited Real Life Stories.

• Performed musical theatre for grant award.

• Made appearances, in Chicago Tribune, Chicago, Sun-Times, and Cosmo Girl Magazine.

• Facilitated Workshops at CCJTC.

• Youth Advocate for detained juvenile girls.

EDUCATION

Sept. 01Kennedy King College

• Illinois High School Equivalency

Nov. 03 Chicago Metropolitan Battered Woman's Network

• Domestic Violence 40-Hour Training

Fall 06 Harold Washington College

• Prerequisites

Aug. 07- Jun. 08 DeVry University

• Bachelors of Arts: Business Administration (Degree Not Completed)

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