Customer Service Manager

Location:

Posted:

June 13, 2011

Liza A. Howell

***.****@*******.***

Objective

To achieve a position with a reputable establishment that will allow me to continue my personal

and professional growth.

Skills

Can operate personal computer, copier, fax, credit card machine, and standard office equipment.

Able to interpret rules, regulations, and policies and to make decisions in accordance with

established policies.

Utilize a personal computer to input and retrieve data and generate reports using a variety of

software programs and databases.

Maintain an accurate and current filing system.

Excellent oral and written communication skills using proper grammar and structure.

Prioritize tasks and complete projects within a specified time frame.

Establish and maintain effective working relationships with co-workers, supervisors, clients and

the general public.

Able to work with a culturally diverse work environment.

12 years of customer service experience.

Experience

Responsible for answering a multi-line phone system.

Establish files computer/hard files.

Supply management/inventory control.

Transfer hard files to computer memory.

Organize payable and receivable accounts.

Supervise on the job training of new employees.

Balance daily accounts.

Hear and resolve complaints from customers and public.

Schedule appointments, and maintain and update appointment calendars.

Schedule and confirm patient diagnostic appointments and medical consultations.

Interview patients in order to complete documents, case histories, and insurance forms.

Train employees in work and safety procedures and company policies.

Work History

Commercial Investment Properties Leasing consultant/Office manager 2010-2011

Bugle Logistics Freight broker agent 2009-2009

Myotherapy Institute Receptionist/Information Specialist 2007-2008

Marian Sisters Convent Head Cook 2005-2007

Education

Southeast Community College Completed 91 Credit hours.