Customer Service Administrative Assistant
Resume:
Maggie Yue
Gaithersburg, MD 20878
Mobile: 301-***-****
Email:*******@*****.***
SUMMARY
Six years of experience involving office administration, supporting all levels of management.
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Fifteen years of computer experience: Expert in Microsoft Outlook/Word/PowerPoint.
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Strong organizational and problem solving skills.
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WORK EXPERIENCE
DFAS 10/2008 6/2010
Yokosuka, Kanagawa Japan
Administrative Assistant, YB 0326 01
Entrusted with the most complex personnel issues as a result of
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exceptional ability to promptly resolve concerns and satisfy
personnel
utilized database and spreadsheet software to enter, revise, sort
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and retrieve data pertaining to school administration
performed word processing work in support of school
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administration;
responded to letters and inquiries
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compiled information for administration and recurring technical
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reports;
Reviewed outgoing correspondence, forms, reports and statistical
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material for conformance of regulations
maintained student folders;
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maintained Director of Child Study Committee calendar using
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Microsoft Outlook and established priorities
greeted visitors
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Received all incoming telephone calls and visitors
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edited reports
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utilized MS Excel for data tracking
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maintained effective communication with department personnel,
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multi tasked with many projects at one time
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switched tasks quickly if needed
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prioritized reports and meetings to meet school
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guidelines
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prepared PowerPoint presentations
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utilized MS Word
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faxed and scanned documents
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Organizational Success Tools 2/2006 7/2008
San Diego, California US
Business Coach
Compiled business plans for startup companies
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marketing duties
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facilitated group meetings with other stores to improve sales
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presented to groups and associations relating to business
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organization
organized and implemented grand openings for new stores
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utilized profit and loss projections and budgets using Excel to
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receive funding for small business
Received phone calls concerning new clients
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Maintained filing system
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Utilized MS Word, Excel, PowerPoint
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Used Outlook to maintain office schedule
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Collated and distributed monthly newsletter
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LA Weightloss 5/2004 2/2006
Poway, California US
Trainer/Manager
improved teamwork with employee incentives
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problem solving among employees and leadership by
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implementing weekly employee meetings
• managed multiple priorities
trained new employees
• implemented new strategies to exceed company goals
• ordered supplies and product using company software
• maintained files
• maintained customer service using satisfaction surveys
Walden University
EDUCATION
Minneapolis, MN US
Master's Degree 11/2005
Major: Industrial/Organizational Psychology
Minor: NA
GPA: 3.8 out of 4
University of Maryland University College
Adelphi, MD US
Bachelor's Degree 8/2001
Major: Psychology
Minor: Biology
GPA: 3 out of 4
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