Customer Service Manager
Resume:
Rebecca Puente
Dallas Tx.****4
**************@*****.***
Objective: To Obtain Challenging Administrative Related Position with A
firm utilizing my experience and advancing my skills that will be mutually
beneficial to both parties.
Skills; Bilingual -English /Spanish (Read, write and speak}
Computer literate (Microsoft, Word, Excel, and 10 key} Able to adapt to new
software practices
Responsible, Respectful, and always willing to learn
Quality Control 08-28-2010 to 03-05-11
Tabs Direct Services
. Taking steps to make sure that a company's products or services are
Sufficiently High Quality. Also High level of customer service
. Company close
Business support II 04-20-2010 to 07-20-2010
Metro Care Services
. Retrieves consumer for visit with team, creates procedures code for
physician Visit and place in "show" status if necessary, maintains
team schedule in Psych Consult. Schedule future appointments, cancel
and reschedule as Directed by Business Manager, Screen Consumers
needs, High level of customer Services
Apartment manager 02-26-2007 to 07-10-2009 Willow Wood
Apartments
. Monitored external daily services and paid them accordingly
(Including recovery for damage caused, if any)
. Hired excellent security providers/watchmen to ensure complete and sound
security
. Performed a periodic checking and servicing of internal network systems
as such water system, gas pipes, Electricity/Telephone/Broadband lines,
drainage system
. Maintained the apartment accounts precise, up-to -date and error free
. Planned and implemented periodic financial tasks in an organized manner;
such as collection of monthly rents/wages/recoveries etc.
. Settled all the payment issues in an extremely careful manner. Made some
critical financial and social decisions very precisely with the help of
prior training and experience
. Visited the Municipal Corporation's office on a regular basic to check
updates in the apartment policies.
Staring Date 02-26-2007 thru 07/10/2009
Bank Teller 05-05-2006 to 07-10-2009 JP Morgan
Chase
. Handle various accounting transactions and reconciliation tasks
. Provided accounts status data whenever requires and handled phone
enquiries
. Informed customers about various bank products
. Trained and Supervised new hires
Finance Department 07-04-2004 to 04-16-2006 Pro staff
. Time and labor tracking review reports and edit time and labor to
ensure the employees are paid accurately and customers are billed on
time \, High level of customer Services .
Customer Services /collection Associates Habla
comunicationes
. Responsible for walk-in customer's assistance involving
collection and cash receipts
. Taking and processing payments for new accounts high level of
customer services
. Making phone calls to clients base upon day's of delinquent and
negotiate payment's
. Received incoming phone calls and E-mails from clients
Extractor Clerk 03-02-98 to 03-01-2004 Bank of
America
. Responsible for processing and scanning business check's
using various technologies of the L2k system as well as using
10 key by touch system.
. Review clients accounts discuss and take action based on
department policies processing incoming and outgoing mail
Also work in mail room sorting mail
Maher and associates 05-07-88 to 01-22-98
. Prepare and sort mail, research and compile specials report
.Responsible for Distribution of mail.
. Oversee staff of 50+mail associates responsible for
executing mail sort jobs on timely manner .Monitored progress
and daily goals.
. Worked with managers to asses, develop and implement action
plans and strategies for meeting goals and objectives
.created and maintained a positive workplace while enforcing
staff compliance.
Contact this candidate