Customer Service Project Manager

Belinda F. Stovall

**** * **** * ***** Chicago, I L 60636-3162 *773-***-**** * ********@***.***

Administrative Support professional expert in working in fast paced environments

Qualificati

demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical,

ons

and discreet, committed to superior customer service. Talent for swiftly mastering

Summary

technology. Confident and poised in interactions with professional and non-professionals at

a ll levels. Detail-oriented and resourceful in completing projects with accuracy and

t imeliness. Accustomed to handling sensitive, confidential records.

• Customer Service & Relations • Written Correspondence

• Telephone Reception • Scheduling

• General Accounting • Computer Savvy

• Problem Solving • Office Equipment Operation

• Report Preparation • Front Office Operations

Administrative Support

E xperience Highlights

• Performed administrative and secretarial support functions for

t he property manager of a 616 unit condominium association

i ncluding preparing complex reports for association board of

d irectors’ monthly meeting ensuring full compliance with

association guidelines and t ight deadlines.

• Provided telephone support, investigated and resolved resident

issues.

• Authored professional correspondence to residents and

vendors.

• Assisted with general accounting functions; maintained

journals and handled A/R.

Customer Service/Technology

• Accurately counseled 600 - 1100 callers per month in the

management of health/welfare, investment, pension and other

elements of their benefit packages; demonstrating the ability to

maintain composure and work efficiently while preserving strict

confidentiality.

• Counseled participants on the guidelines of the Family and

Medical Leave Act (FM LA).

• Conducted technical and design reviews for Lotus Notes

applications placed on servers for local and worldwide user access

and replication. Single liaison for 75,000 clients; t roubleshot and

p rovide maintenance for malfunctioning databases.

Project Management & Supervision

• Served as a project manager to assure timely follow up and

closure to special research projects.

• Ini tiated merging of Local and Global Database promotion

requests through use of one technical application, increasing

p roductivity by 40 percent.

• Created and maintained Excel spreadsheets used for inventory

and server consolidation projects.

• Trained new employees on hotel operations and culture

Laboratory Research

• Investigated the compatibili ty of battery materials at elevated

t emperatures using Differential Scanning Calorimetry (DSC).

Specifically, focused on the compatibility between delithiated

L i(Ni 0.8Co0.15A10.05)O2 and f lammable retardant (particular

chemicals that can suppress the f lammability of organic solvents).

• Prepared li thium ion coin cells, DSC samples and ran DSC

experiments.

• Prepared sections for microscopy including making glass

k nives, manually t r imming resin blocks under a dissecting

m icroscope, and setting up the microtome to automatically cut

sections from blocks for analysis under the university’s new

scanning electron microscope.

INVESTIGATOR, United States Dept. of June 2010 – August 2010

Work H istory Energy Faculty and Student Team Project at

Argonne National Laboratory, Argonne, IL

ADMINISTRATIVE ASSISTANT, Draper February 2007 – January 2008

and Kramer James/Kilmer Condominium

Association, Chicago, IL

NIGHT AUDITOR/FRONT OFFICE AGENT, January 2006 – September 2008

Marriott International, Oakbrook, IL

BENEFITS ANALYST, Hewitt Associates, August 2004 – October 2005

Lincolnshire, IL

RELEASE INTEGRATION ANALYST/ February 1998 – September 2002

RECEPTIONIST, Accenture, Northbrook, IL

Education & T raining Community Involvement

Committed to community service. Extensive volunteer history includes

Chicago State University,

involvement as a tutor and class parent at James E. McDade School in Chicago,

Chicago, I L (2007-Present) youth/teen mentor at church, participant of the Rebuilding Together project in

Chicago, making donations to local women’s shelters and various other

Chemistry/Biochemistry

philanthropic endeavors

Concentration

Contact this candidate