Customer Service Assistant

Profile

A creative and versatile Senior Copywriter with seven years

professional experience in drafting business materials and web

content such as product reviews and technical manuals, as well as

page layout, copy-editing, and content management and development

skills.

Professional Experience

New Theatre

Theatre company performing classic works as well as modern

plays, special events such as jazz performances and

fund-raising events through out the South Florida area.

Graphic Design Jan 2010 - Present

. Create full-size poster and postcard as promotional and

marketing materials using

Adobe PhotoShop and Illustrator, as well as provide other

marketing materials as

requested for various news outlets.

EB Excalibur, Inc.

Electronics company focused on consumer gadgets, such as

handheld gaming devices, remote control vehicles, automotive

accessories, and other novelty items.

Consulting Copy Writer/Technical Jul 2009 - Sep 2009

Writer

. Wrote marketing copy for all product packages, estimated at 5

products per month.

. Wrote technical copy for all product manuals. Manuals ranged

from 1 - 30 pages.

. Designed each product manual using Adobe InDesign.

. Created product file organizational standard, resulting in

significant time savings.

Excalibur Electronics, Inc.

Electronics company focused on consumer gadgets, such as

handheld gaming devices, remote control vehicles, automotive

accessories, and other novelty items. Company owned and

operated the Chess Museum and Hall of Fame.

Copy Writer/Technical May 2006 - Jul 2009

Writer/Coordinator

. Wrote press releases for all noteworthy products.

. Wrote marketing copy for product packages, estimated at 5

products per month.

. Wrote technical copy for all product manuals. Manuals ranged

from 1 - 30 pages.

. Designed each product manual using Adobe InDesign.

. Contributed to new product development, from concept to final

release.

. Provided technical support for sales staff.

LO-FI Comics & Entertainment

Magazine

Quarterly publication with circulation of 15,000 dedicated to

independent comic books, movies, music, T.V., toys, gaming, and

anime.

Managing Editor Feb 2005 - Apr 2006

. Responsible for 20 editorial pages per issue, focusing

primarily on movies, gaming, comics, featured artist spotlight,

and the "Letter from the Editor" section.

. Key contributor to the concept, theme, and direction of each

issue.

. Managed and assigned stories to 5 staff writers and 20

contributors.

. Edited 10 pages of content per issue, including all comic,

movie, and music reviews.

Assistant Editor/Administrative Jan 2004 - Feb 2005

Assistant

. Edited 15 pages of content per issue, including all comic,

movie, and music reviews.

. Conducted research and interviews on a broad range of topics

for 6 articles per issue.

. Managed writer schedules for each issue in order to meet

publication deadlines.

. Co-created magazine style guide, consisting of fonts,

language standards and usage.

Subarashii Nation (formerly D20,

Inc.)

Event Planning company which organized nationwide anime and

gaming conventions.

Copy Writer Aug 2004 - Dec 2004

. Wrote content for website, including guest biographies and

event descriptions.

. Wrote 6 press releases for notable guest appearances.

. Created and designed convention program, including schedule,

guest speaker lists, events, and breakout sessions, using Adobe

PhotoShop and InDesign.

. Wrote, produced, and directed T.V. and radio ads.

. Secured 15 timeslots on various media outlets, including

Cartoon Network.

Education & Skills

Miami-Dade College

Major: English Minor: 2004

Psychology

Computer Skills

. Experienced in both Mac and PC Operating Systems.

. All Internet & email applications, web-based research and

environment experience.

. Word processing, photo editing, and publishing software,

including Quark, Adobe Suite (Photoshop, Illustrator,

InDesign), and Microsoft Office Suite (all versions).

. Digital photography and image editing skills.

. General computer upkeep, maintenance, program and peripheral

installation.

Language & Additional Skills

. Native speaker fluency in English and Spanish.

. Full complement of office, administration, and reporting

skills, including experience in customer service, interviewing,

research, documentation, and resolution.

. Self-motivated team player and resourceful problem-solver

with excellent interpersonal, team-building, and public

speaking skills.

. Hobbies include playing, reviewing, and designing tabletop

games, writing short stories and graphic novels, photography

and digital media/graphic arts, personal fitness, sports, and

video games.

Contact this candidate