Customer Service Manager
Resume:
Robert Engles
**** ***** ****, *** ****, PA *****
abhct6@r.postjobfree.com
SUMMARY___________________________________________________________________________________________
_
To engage in a position that would give me an opportunity to utilize my 10 years of design and drafting skills and other
workforce experience.
SKILLS
PROFILE_______________________________________________________________________________________
• Land Desktop AutoCAD 2009
• Microstation V8 XM Edition
• CADDS 5
• Microsoft Windows 2000, XP and Vista
• Microsoft Word and Excel
• Adobe Indesign
• Good Communication Skills
EMPLOYMENT
HISTORY_________________________________________________________________________________
CAD Designer 2001 2009
Transportation Resource Group, York, PA
• Interacted with engineers to design and draw preliminary to final design details and drawings for Highway
Occupancy Permit plans, Right of Way plans, Erosion and Sedimentation plans and Signal and Signal
Construction plans.
• Calculations for elevations on Cross Section and Profiles of Stormwater pipes and inlets and manholes.
• Field views and Field inventories.
• Placed ATR’s out on roadways and did manual counts for TIS Reports.
Senior CAD Technician 2000 2001
CSI Engineering, Beltsville, MD
• Prepared commercial floor plan layouts to include HVAC, Fire Protection, Electrical, Lighting, and potable
water.
CAD Technician 1998 1999
York International, York, PA
• Utilized the CADDS 5 program to draft drawings for large scale compressors, and created an inventory of
parts for the Bill of Materials for the compressors.
Keyholder (equivalent to assistant manager) 1996 2006
Hollywood Video, Dallastown, PA
• Open / closed store which included the counting of cash drawers, counting or depositing revenue, and
turning security system on or off.
• Processes shipping and receiving on computer.
• Customer Service which was running cash register and helping patrons with their needs.
Lathe Off bare 1988 1996
Columbia Forest Products, New Freedom, PA
• Caught veneer as it was cut on lathe.
• Fed veneer into dryer.
• Ran FQD, Roll Clipper, Diehl, or Jon Guillotine when needed.
EDUCATION__________________________________________________________________________________________
Specialized Associates Degree 1996 1998
York Technical Institute, York, PA
• Computer aided drafting and design.
Diploma 1980 1983
Susquehannock High School, Glen Rock, PA
• General studies.
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