Customer Service Manager
Resume:
Shane (Rocky) Kudron
Waverly, NE 68462
Cell: 402-***-**** Email: ************@*****.***
OBJECTIVE: Seeking a position as a Plant Manager
QUALIFICATIONS:
Creative mind, think outside the box, ability to relate to all individuals and identify trends
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Proficient in Microsoft Office programs and social networks such as Facebook and YouTube
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Management experience for four years, ability to handle stress and prioritize multiple tasks at a time
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Strong communication and customer service skills, motivate others with high energy and positive attitude
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Talent to gain trust from others and the gift of recognizing one’s strengths and skills to complete projects on
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time
EDUCATION:
Southeast Community College, Lincoln, NE Graduated June 2006
GPA: 3.8
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Marketing Focus
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Associate’s Degree in Business Administration
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HONORS:
Academic Excellence
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Dean’s list: 2003-2006
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Phi Theta Kappa Honor Society member
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EXPERIENCE:
Watts Electric Company, Waverly, NE – (Parts Purchasing Manager) April 2010-May 2011
Prioritized the requests of 40 employees based on the importance of each deadline
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Implemented a tool and equipment tracking system to distinguish each units location
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Formed an organized and structured process for the accountability of all stock inventory
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Researched prices, negotiated discounts, obtained quotes and overseen vendor accounts to cut cost
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Responsible for purchasing all parts while managing 230 pieces of equipment and hundreds of tools
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Created a simplified work flow process that helped log, review, and research the lifespan of all equipment
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Reviewed history of equipment to determine if unit has or will become more costly than beneficial to repair
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Scott Van Keppel, Omaha, NE – (Parts) April 2009-March 2010
Filed and stored up to date clerical records to use as reference when necessary
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Decreased company’s downtime by performing weekly stock orders per demand
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Performed daily, weekly and monthly reports to insure all parts were accounted for
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Increased profit and reduced cost by personally researching competitive vendor prices
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Reviewed orders daily to verify all parts were accurately ordered and received correctly
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Improved the company’s overall inventory by creating an accurate and organized system
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Volvo Rents Construction Equipment, Omaha, NE – (Rental Coordinator) June 2007-February 2009
Trained upper management on the company software programs
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Generated creative marketing strategies to produce more business
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Performed additional tasks while maintaining everyday responsibilities
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Organized, balanced and prioritized overall tasks based on everyday events
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Took over the responsibilities of all purchase orders, work orders and inventory
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Ran credit checks and verified references for all existing and potential customers
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Improved schedules and developed effective productivity methods resulting in cost savings
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Liable for the completion and accuracy of all contracts, invoices, billing and past due accounts
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