Manager Customer Service
Resume:
To Whom It May Concern:
I am submitting to you my resume for employment. I am applying for a part time, permanent position
with your company. I believe that my qualifications and experience will help the needs of your
company.
I am able to supervise employees due to my current experience. I am familiar with computers and
computer operations, because I own one and I also used one at work on a daily basis. I graduated with
honors from the Baton Rouge School of Computers, where I completed a wide variety of courses in
which I maintained a 92 G.P.A. in Computer Operations.
I believe that over the years I have developed the skills necessary to organize, manage and work with a
deadline. I feel that I can prioritize to get tasks done on time by being a team player. I am a fast
learner and that would be an asset to this company and its employees.
Upon your request, I will submit to you a list of references. Any consideration given to my request for
employment will be greatly appreciated.
Sincerely,
Wonda Guidry
Wonda Guidry
7030 Gov. Sanders Drive
Baton Rouge, LA. 70811
225-***-****/cell
*********@*****.***
WONDA GUIDRY 7030 Gov. Sanders Drive 225-***-****/cell
Baton Rouge, LA. 70811 email:
*********@*****.***
EDUCATION:
04/91 – 05/92 Baton Rouge School of Computers, Baton Rouge, LA., 225-***-****
Major: Computer Operations
05/84 Baker High School, Baker, LA., 225-***-****
WORK EXPERIENCE:
10/04 – Present GAT Position: Operations Manager, Administrative Assistant, HR, Trainer
Responsibilities: Managing at least 32 employees, Overseeing all duties for
Vision Airlines flights, Shift scheduling, Maintaining & reviewing all employees
eligible for a merit increase and submitting paperwork to HDQ, Daily computer
operations using Microsoft Word, Excel, Adobe 7.0, Internet operations, Hand
scanner 1000 time clock & software, Review & maintain all payroll timekeeping
documentation, Submit payroll timekeeping documentation to HDQ, Order &
distribute employee uniforms, Filing, Fax machine operations, Copier,
Calculator & telephone operations, Administering & maintaining all new hire
paperwork, Maintaining & updating all employee files, Hiring & terminating of
employees, Certified trainer for 4 different airlines, Certified screener trainer,
Maintaining & continually updating all employee training files (computerized &
hard copies), Setting up employees to be trained, Interviewing for potential new
employees, Maintaining & updating employee bingo incentive program, Bi-
weekly & monthly computerized invoice billing, Dispensing DOT & non DOT
drug paperwork for new & current employees, Maintaining DOT files on
employees, Maintaining & distributing petty cash
07/03 – 09/04 Standard Enterprises Position: Tax Credit Compliance Specialist
Responsibilities: Reviewing applications for up to 8 Tax Credit properties to
determine approval or rejection, Separating & filing applications and related
paperwork on each applicant, Daily computer operations using various software
including Microsoft Word, Excel, Outlook and internet operations, Daily
communication with managers, Daily operations with the telephone, fax &
calculator, Auditing property files weekly, Completing required weekly reports
on properties within a designated time frame
05/00 – 06/03 Standard Enterprises Position: Apartment/Office Manager
Responsibilities: Managed one 40 unit Tax Credit, Income Limit complex, I
have managed two complexes at one time, Trained new managers & asst.
managers, Terminated & hired management & maintenance personnel, Took
rental payments, Made bank deposits, Show apts. to perspective applicants, ran
credit & criminal background checks on the Internet, Updated tenant files,
Answered a multi-line telephone, Fax machine operations, Computer operations
in Rent Roll accounting/ billing software, Micro Soft Word, Micro Soft Excel
and Lotus Word Pro softwares, Internet & E-mail operations in Micro Soft
Outlook, Calculator operations, Maintenance payroll, Opened two apartment
complexes, Apartment complex billing
10/99 – 05/00 Tidwell Enterprises Position: Bookkeeper, Apt. Manager
Responsibilities: Payroll operations for 3 companies, Monthly & quarterly tax
forms, Bank reconciliation for 3 business accounts, Accts. Payables and Accts.
Receivables for 3 companies, Answered a multi-line telephone, Took messages,
Posted to general ledgers, Maintained & filed all appropriate papers on tenants,
Took rent & mortgage payments, Made bank deposits, Showed apts./houses to
perspective applicants, Opened & sorted mail, Fax machine operations,
Computer operations, Typing memos & letters per owners request, Assisted in
receiving payments for the sister water company from customers
07/98 – 08/99 Atchafalaya Basin Levee District Position: Accounts Payable Asst., Admin.
Asst., Receptionist
Responsibilities: Computer operations in Word Perfect & Solomon III and IV
accounting softwares, Assisted with computerized payroll, Assisted with
computerized Accounts Payables, Maintained invoices awaiting payment (this
consisted of researching, coding & entering invoices into the computer), Printing
A/P reports for review & reconciliation, Maintained and filed daily work reports
with the proper time earned for 8 field crews consisting of 56 men, 5 police
officers and the office personnel, Maintained and calculated the annual and sick
time for all 66 employees, Posted to general ledger, Checked in and filed the
equipment sheets from the foremen & their crew, Answered a multi-line
telephone, Opened and distributed mail, Fax machine operations, Typed letters
and documents for the Executive Director, High band radio Operations
10/96 – 06/98 First United Methodist Church of Baker Position: Accounts Payable Asst.,
Admin. Asst., Receptionist
Responsibilities: Made church deposits for two separate accounts, Made bank
deposits, Payroll operations, Typing operations, Computer operations, Answered
a multi-line telephone & took messages for the Pastor, Edited and printed the
Sunday bulletin, Copy machine operations, File updating, Electronic calculator
operations, Mailing out reminder cards and letters, Data entry,
Knowledge of Micro Soft Excel, Micro Soft Word for Windows 2.0, Word
Perfect 6.0, Quicken, Power Church Plus software, Print Shop Deluxe & Print
Shop Companion software
10/95 – 09/96 REFCHEM, Corp. Position: Accounts Payable Asst., Admin. Asst.,
Receptionist
Responsibilities: Updated Accts. Payable files, Updated general ledger books
for two companies, Prepared invoices for payment, Paid on open invoices, Copy
machine operations, Data entry, File updating, Filing, Electronic calculator
operations, Answered a multi-line telephone, Transferred calls, Took telephone
messages, Opened, sorted & distributed office mail, Managed open & closed
account payable files, Printed checks, Fax machine operations, Typed 1099 &
W-2 tax forms, Image Maker 1,000 binding machine operations, Assisted the
sister trucking company with tasks, Took chemical orders from vendors, Worked
with the owner and did tasks for him, Printed the owners personal checks,
Knowledge of Windows 95, Micro Soft Excel and Micro Soft Word softwares
12/94 – 09/95 First United Methodist Church of Baker Position: Church Secretary,
Receptionist, Accounts Payable Clerk
Responsibilities: Made Church deposits for two separate accounts, Made bank
deposits, Payroll operations, Typewriter operations, Computer operations,
Answered a multi-line telephone, Took messages for the Pastor, Edited &
printed the Sunday bulletin, Copy machine operations
09/93 – 03/94 Baton Rouge Honda/Team Honda Position: Accounts Payable Clerk
Responsibilities: Created open accounts, Made payments to vendors, Updated
vendor accounts, Printed checks, Data entry, Filing, File updating, Ten key
operations, Assigned stock numbers to new automobiles, Cash register
operations, Computer operations, Assisted customer service when customer
made payments, Answered a multi-line telephone & transferred calls
07/92 – 03/93 Troncalli Chrysler-Plymouth-Dodge Position: Sales Secretary, Cashier,
Receptionist
Responsibilities: Data entry, Filing, File updating on PC and Main Frame, Cash
register operations, Computer operations, Updated service contracts, Updated
N.V.D.R. on the Chrysler main frame, Updated M.V.I. forms on vehicles,
Printed checks for vendors, Answered a multi-line telephone
Contact this candidate