Customer Service Front Desk

**** ******* ******•PHILADELPHIA, PENNSYLVANIA ***47

PHONE 267-***-****•EMAIL: *********.*******@*****.***

_________________ELIZABETH GAMBALE______________________

EDUCATION

Temple University Bachelor of Social Work May 2009 Cumulative GPA: 3.82

Honors:

Home Based and Community Services Recognition Award 2011

Dean’s List: Fall 2005, Fall 2006- Spring 2009

Social Work Diamond Award Recipient for Outstanding Leadership & Academic Achievement- Spring 2009

Alpha Delta Mu National Honor Society: Fall 2007- Spring 2009

Vice President: Fall 2008- Spring 2009

Eudice T. Glassberg Memorial Scholarship Recipient for Academic Excellence - Spring 2008

WORK EXPERIENCE

Liberty Resources Supports Coordinator July 2009-May 2011

Collaborate with adult consumers with disabilities to determine their service needs, establish goals, and formulate individualized service

plans

Maintain direct service and assistance to 45+ consumers

Refer consumers in need to applicable services and community resources

Submit timely and detailed documentation of required telephone contacts and visits

Conduct in-home initial assessments and complete all eligibility requirements to enroll consumers in Home and Community Based

Services (HCBS) Programs

Complete annual re-certifications and proactively maintain eligibility for enrolled consumers

Advocate for consumers per the Independent Living philosophy

Congreso de Latinos Unidos Latina Domestic Violence Intern September 2008- May 2009

Assisted with preparation departmental audits

Provided crisis counseling via 24 hour hotline

Provided onsite counseling to clients

Co-hosted monthly informational staff brown bag lunches

City Fitness Front Desk Receptionist August 2007- June 2009

Welcomed and provided assistance to 100-200 members per day

Mediated and resolved members’ issues

Performed general clerical duties

Merchandise and Membership sales

Temple Hospital Dept. of Ophthalmology Student Clerical Assistant May 2007 – August 2007

Utilized IDX Medical Database to maintain and create patient records

Pulled and filed charts for patient appointments and physicians

Provided administrative support to office staff

Provided customer service via telephone and front desk reception

Bertucci’s Italian Restaurant Hostess September 2006- April 2007

Welcomed and seated dining room patrons.

Instructed new employees in work routines

Supervised and participated in setting tables and cleaning and maintaining dining room

ACTIVITIES AND VOLUNTEERISM

Organized an Adopt a Family project with Interfaith Hospitality Network: December 2007, December 2008

School of Social Work Administration Grievance Committee: Fall 2008

Social Work Student Collective: Fall 2007- Spring 2009

Philabundance: Spring 2008 – Current

Certified in First Aid and CPR: February 2010

COMPUTER SKILLS

Microsoft Word, Outlook, Excel, PowerPoint, IDX, & HCSIS

1105 KIMBALL STREET•PHILADELPHIA, PENNSYLVANIA 19147

PHONE 267-***-****•EMAIL: *********.*******@*****.***

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