Customer Service Manager

Objective

To obtain a position with a large corporation committed to employee

education and growth.

Organizational Leadership Team Building

Client Relations

Performance Enhancement Coaching & Facilitation

Alliance Building

Strengths

. More than 15 years' management experience in organizational

leadership and relationship building with clients and team

members.

. A dynamic team leader; able to bring energy, enthusiasm, and

humor to motivate team members to achieve potential and meet

objectives.

. A highly organized manager and coach; able to quickly asses

needs and provide tools to resolve difficulties, enhance

learning, and improve performance.

Experience

VSL Pro, LLC. 2009 - Current

Vice President Customer Service / Director, Client Services

Conducted dynamic and enjoyable training in relationship building and

product knowledge for both clients and for all employees.

Build a strong team, fostering both independence and a cohesive, productive

team environment.

Managed objectives to ensure the requirements and goals of our commercial

accounts were to the client's highest level of satisfactory.

Improving customer service based on client feedback. Successfully handles

all public relations issues.

Provides support to the sales team, ensuring all sales and service

objectives are met.

Utilized clarity, well-defined goals, and a positive work ethic to

establish a spirited organizational culture throughout the company.

Excellent long-term relationships with clients, maintaining ongoing

communication and facilitating solutions to address any concerns.

Vanguard Sound & Lighting, LLC. 2001 - 2009

Vice Present of Customer Service / Director, Client Services

Vice President Human Resources

Senior Bookkeeper

Responsible for the continuing education, training, and certification of

new and experienced employees.

Developed and implemented annual business plans.

Implemented hiring procedures, screening of candidates and coordinated

interviews.

Trained employees on new and more efficient ways to perform their jobs.

Researched and evaluated management practices, training and development

programs, leadership principles and employee relations.

Raised standards through customer service, operations, and team building

training.

Supervised a group of administrative personnel, building a strong work

ethic and providing cross training that significantly improved workflow.

Facilitated communication and cooperation among 14 teams, resulting in

increased productivity.

Horizon Installations 1999 - 2001

Accounts Manager of Corporate office and three (3) retail stores

As Quality Management Team Leader, resolved power struggles and racial

tension using a positive approach to conflict resolution and staff

development.

Church on the Rock 1995 - 1998

Church Administrator

Accounts Payable/Receivable

Skills

Seminars: Employee Training, Core Management and Progressive Disciplining

Proficient in MS Office, MS Work, Excel, PowerPoint, Outlook and Adobe

Illustrator CS4

Proficient in PC and Mac systems

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