Customer Service Administrative Assistant

KAREN BALDWIN

**** ******** ****** 949-***-****

Carlsbad, CA 92008 ****************@***.***

Legal Secretary

Talented and solutions-driven Administrative Support Specialist with 5+

years of experience in records management, discovery, and legal writing.

Broad knowledge of construction defect, insurance defense, personal injury,

and bankruptcy litigation. Proven ability to coordinate and manage large

volumes of information, prepare filing documents, and streamline processes

by organizing and improving system data. Outstanding communicator with

capability to confidently interact with clients, attorneys, government

agencies, and other organizations.

Legal Research & Writing / Office Management / Transcription & Dictation /

Document Control / Briefs

Expense Reporting / Fee Billing / Client Relations / Report Generation /

Trial Preparation

Technology Proficiencies: Microsoft Office Suite, GroupWise, Tabs3, PACER,

Timeslips

Professional Experience

LONDON FISCHER LLP, irvine, CA 2005-2011

Legal Assistant

Provided support for Irvine location of national law firm specializing in

construction defect, insurance defense, and personal injury litigation.

Managed discovery process for 2 partners and 3 associates, prepared expense

reports for managing partner, and handled client correspondence and

scheduling. Performed legal research, completed pleadings for filing with

state court, and transcribed dictation.

. Successfully maintained confidential and time-sensitive materials,

organizing paper and electronic documents and accurately entering

information into database system.

BLAKELEY & BLAKELEY LLP, irvine, CA 2004-2005

Legal Administrative Assistant

Hired to assist 7-attorney boutique law firm focused on commercial

litigation and bankruptcy issues. Reported directly to principal attorney

and handled travel arrangements, time tracking, and expense reporting.

Maintained records system, facilitated billing and revised client invoices,

prepared documents for filing, and answered incoming telephone calls,

providing exceptional customer service.

SUN TEN LABORATORIES, irvine, CA 2004

Executive Assistant

PRENEVOST, NORMANDIN, BERGH & dAWE, Santa Ana, CA 2003

Legal Assistant

Education & Professional Development

Mount St. Mary's College, Los Angeles, CA

Bachelor of Arts in English - Member of Dean's List, Mary Digges Award

Winner

Orange County Chapter Association of Legal Administrators (OC-ALA)

Completed 10-week Legal Secretary Course - Scored 99% Overall

Legal Education through NALS, The Association for Legal Professionals:

Legal Writing & Citations, Mentoring, Citations: Everything you Wanted to

Know,

Orange County Superior Court Rules Update

Affiliations

International Association of Administrative Professionals (IAAP)

NALS, The Association for Legal Professionals

Contact this candidate