Customer Service Sales Representative

OLAWALE ARIDEGBE

**** ***** **, **. *****, TX *6119

240-***-****; *******@*****.***

OBJECTIVE

To contribute to your company's success through the use of exceptional

customer service skills.

EXPERIENCE

CONEXIS

Client Service Rep, May 2008 - April 2010

Provide

leadership and responsible for designated Client relationships. Exercise

discretion and judgment in matters of significance. Knowledge of

COBRA/HIPAA laws section 125 regulations and able to guide employees

appropriately in the administrative process of the CONEXIS process and

services. Interact effectively with other departments including but not

limited to IT, Finance, Training and HR to meet and deliver customer

requirements and expectations. Manage annual operating plans to achieve

company objectives in conjuction with Client's strategic plan requirements.

Assist Client Service Specialist with problem resolution. Develop scorecard

for Clients providing feedback on performance (SLA's); facilitate quaterly

meetings to present performance, updates on projects, etc. Provide

leadership in monitoring escalation processes for both Clients and Client

Services, act as a liaison between Client, operations, and/or sales and

marketing as needed. Schedule meetings with Clients to provide updates

regarding new products and enhancements to CONEXIS services. Manage

contracts and SLA's through renewal. Assist Clients in streamlining

services to promote improvements and efficiency.

CREDIT SOLUTIONS

Payment Coordinator, Sep 2007 - Mar 2008

Contact creditors to set up payments for our Client's settled accounts.

Handle inbound calls from settlement advisor's forwarding clients for

verification. Screen all documentation on accounts for discrepancies that

could prevent payment or cause possible problems for the client in the

future. Knowledge of all company policies and federal laws and regulations

that pertain to debt settlement.

TIME WARNER CABLE

Customer Service Professional, Feb 2007 - Sept 2007

. Operate

computerized systems to record data, make corrections or complete required

follow up. Activate new accounts. Upgrades, downgrades, transfer and

reconnects service. Answer basic billing questions (such as nonpays) and

process payments. Respond to customer inquiries of a technical or complex

nature which are predominantly routine, but may require deviation from

standard screens, scripts, and procedures. Responsible for providing

quality technical support to customers and to installation and service

personnel who are having problems using the company's products. Assess

needs and suggest/promote alternative products or services. Sell services

and features to meet defined sales objectives/goals. Apply company

technical support policies and procedures to resolve routine issues.

TRAVELOCITY

Customer Care Associate, Aug 2004 - Dec 2006

Make hotel reservations for affiliate websites under general supervision.

Responsible for providing first line support to customers; Give customers

detailed information regarding various hotels. Develop and maintain

positive customer relations and coordinates with various functions within

the company to ensure customer requests are handled appropriately and in a

timely manner. Resolve client issues on various systems, supporting client

on various systems. Cancel reservations, rebook reservations, relocate

guests and provide Travel Agent support.

AMERICAN AIRLINES CARGO

Sales representative for Call Solutions, May 2001 - May 2002

Make cargo reservations for AA passenger airplanes using Sabre systems.

Inform customers of proper shipping procedures as well as rules and

regulations of various countries including embargos. Start traces on

missing cargo by interacting with various airports and cargo terminal

through thorough investigations.

GUARANTEED MARKETING SOLUTIONS

Sales representative for excel communications, Aug. 2000 - May 2001

Retaining customers by offering better and lower plans

Switching customers to excel from rival phone companies

Answering billing questions

EDUCATION

UNIVERSITY OF SAN FRANCISCO

Major : Architecture, 1999 - 2001

TARRANT COUNTY COLLEGE

Major : Architecture, 2008 - Present

SKILLS

COMPUTER SKILLS

Proficient in using personal computer skills and programs that include

Microsoft Windows, Microsoft Word, Excel, PowerPoint

Sabre

CAD, Vector Works

45 WPM

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