Customer Service Vice President

Dennis Roberts

*** ********* **, ************ ** 40071

(T) 502-***-**** (C) 502-***-**** (E)

*********@*********.***

Executive Profile

Accomplished Corporate Executive with demonstrated

ability to build teams and deliver results.

Skill Highlights

? 15 years of leadership and ? Excellent leadership

and

managerial experience in a communication skills

$1.5

billion company ? Proven ability to

organize,

? Expertise in operations and and manage teams

finance

Professional Experience

05/2011 - Current ResCare, Inc. Louisville, KY

Vice President of Residential and Education Services

Responsible for the day-to-day operations of 20

separate social service and education companies across

the country. Supervise 10 Directors and one Regional

Director ensuring that all HR, IT, Communications,

Finance, Legal, Accounts Payable and Accounts

Receivable matters are addressed appropriately.

Responsible for analyzing and addressing monthly

financial statements. Manage all marketing and growth

initiatives ensuring quarterly revenue and margin

targets are met.

01/2005 - 05/2010 ResCare, Inc. Louisville, KY

Vice President of Support Services

Responsible for all National Purchasing contracts,

acting as the liaison between vendors and operations.

Managed a budget of over $175 million in assets and

contracts. Negotiated contracts with multiple National

vendors such as PHH, Ford, US Bank, Shaw Flooring,

Staples, Sears and others. Monitored monthly P&L's to

ensure the company employed the most cost effective

purchasing approaches. Launched a new pharmacy which

reached over $40 million in sales in just two years

serving over 7,500 clients across the country.

01/1997 - 01/2005 ResCare, Inc. Louisville, KY

Vice President, Division for Youth Services

Responsible for the day-to-day operations of 11

companies located in 10 states. Managed a team of 11

Executive Directors, a Regional Vice President as well

as several other Regional support staff. Responsible

for analyzing and addressing monthly financial

statements. Developed several corporate training

initiatives leading to improved quality outcomes and

customer service. Spearheaded cross-functional

initiative to improve corporate synergies which led to

increased sales.

5/1991 - 01/1997 United States Air Force Ellsworth AFB, SD

Administrator

Responsible for all administrative duties within an B-

1B squadron. Monitored all classified materials stored

within the squadron. Reviewed personnel performance

reports and ensured timely submission to Wing

Commander. Produced several daily and weekly

maintenance and QI reports. Served as an Office of the

Inspector General inspector when needed. Headed a Base

Recovery After Attack team which was responsible for

ensuring the safety of the base in the event of nuclear

attack.

Education

2003 Regis University, Denver, CO, USA

MBA with concentration in Financial Analysis

2001. University of Louisville, Louisville, KY, USA

Education Psychology

Master's Degree

1993 University of South Dakota, Ellsworth, SD, USA

Public Administration

Master's Degree

1990 Wayland University, Fairbanks, AK, USA

Criminal Justice

Bachelor's Degree

References available upon request

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