Customer Service Data Entry

Grace W. Koroma

*** **** ****** ********, ** ****4

510-***-**** ********@*****.***

EDUCATION

Golden Gate University, San Francisco, Sept 2006 – May 2009

CA

Master of Science in Human Resource Management – GPA: 3.078

Rani Durgavati University, Jabalpur, May 2002 – May 2004

India

Bachelor of Business Administration – Graduated with Honors

EXPERIENCE

Private Child Care

Paul and Elizabeth Sagara – August 2007 – Present

Orinda, CA

• Ensuring the safety, care and wellbeing of three children from newborn through

four.

• Providing mental and intellectual stimulation through school readiness activities

like reading, storytelling, painting, writing and music.

• Reinforcing appropriate discipline.

• Stimulating the children’s social skills by arranging for group activities with other

children.

Clerical Assistant

Golden Gate University, San Francisco, CA September 2006 – July

2007

• Performing clerical tasks such as typing, data entry, creating excel spreadsheets and

charts.

• Providing knowledgeable and courteous customer service to prospective students.

• Assisting in the management of proctor approval process which included approving of

proctors, coordination with faculty and acting as a proctor.

• Assisting current students with access issues regarding username and passwords to

cyber campus enrollment portal.

• Sending memoranda and correspondence to students and staff.

• Preparing, packets for students, faculty and prospective new students.

Office Manager

Interlink Supplies, Nairobi, Kenya November 2004 – August 2006

• Performing clerical duties such as filing, typing, data entry and retrieval.

• Prioritizing high volume mail and telephone calls.

• Providing exceptional customer service when handling inquiries from local and

international customers.

• Maintaining appropriate inventory levels by researching prior order patterns and

current sales initiatives.

• Increasing office productivity by helping create standard operating procedures

with clear employee expectations.

Additional Training and Activities:

• Fred Pryor Seminars, Communication Skills for Women November 2010: Certificate

Awarded.

• West Contra Costa Adult Education, Excel beginning November 2010: Certificate

Awarded.

• West Contra Costa Adult Education, Excel Intermediate December 2010:

Certificate Awarded.

• CPR Training Certificate awarded.

I am a fundraiser assistant for a women’s group. I help raise money for building

dispensaries, paying medical officers and general upkeep of the equipments and

buildings. We also help pay school fees for poor children in the villages in central

Kenya.

Languages:

• Kiswahili – Advanced

• Kikuyu – Advanced

• Hindi – Intermediate

Recommendations available upon request

Contact this candidate