Customer Service Representative

Jonathan A. Ray

**** ******** *** ***. #*** St. Cloud, MN 56301 ********@*****.*** C: 1-870-***-****

Education

Bachelor of Science: Computer and Information Science (Information Technology)

Arkansas Tech University May 2010

Masters of Information Assurance

Saint Cloud State University Anticipated 2012

Senior Capstone Project

Designed and Built a Red Cross Inventory System

• Led a group of 4, administered their work, scheduled meetings and tasks, and advised with the

end user

• Designed and remodeled the Red Cross’ disaster relief inventory system

• Converted paperwork over into a SQL database, which allows the Red Cross to see supplies of

several counties

• Followed the SDLC life cycle

Information Technology Skills

•Microsoft: Windows (XP/Vista/7), Server (2003R2/2008), Office (2003/2007)

•Unix and Linux: Unix, Linux, Apache 2.0, and Ubuntu

•Languages: HTML, XHTML, SQL, C++, Java, Knowledgeable in VB

•Databases: Microsoft Access (2003/2007), MySQL, Microsoft SQL Server

•System Design: SDLC, ERD, DFD

•Text Editor: WordPad, Notepad, Crimson Editor, VI

•Virtualization: Knowledgeable in VSphere4, VMware Server, and VMware Workstation

•Multimedia: Adobe and Multimedia CS4 Software

Experience

Creative Memories October

2010 – June 2011

Customer Service Representative

• Performed customer service duties, while helping customers and co-workers to troubleshoot and

run software

• Helped with the launch of their new software for the MAC, and dealt with working with the

software, while along with troubleshooting any arising issues

• Attended weekly and one-on-one meetings with my Team Lead or other supervisors over

upcoming changes or occurring issues

• Answered calls and entered in customer information into a number of different company

databases and SAP

Student Activities Board - Arkansas Tech University April 2008 – May 2010

President: April 2009 – May 2010

•Administered over events for a campus of over 8,000 students and presided over 8 executive

officers, while maintaining a high-end budget, and developing a schedule over a yearly basis

•Worked with outside agencies, which dealt with upholding contracts

•Increased the percentage of student participation of events by almost 50% of last year’s attendance

records

•Reorganized the positions of the executive board to better the student body

•Executive board member of Student Government Association helping voice the student body

Technical Director: April 2008 - April 2009

• Managed projects within a budget and a scheduled deadline.

•Served as a technical expert representative for members of the executive board.

•Served as a database administrator to allow for statistic reports for each event, which allowed the

Student Activities Board to evaluate the student body to further increase the attendance rating of

future events.

•Constructed and maintained a website on a weekly basis.

Ozark Café - Jasper, AR January 2003 – September 2010

Host/Waiter

•Advised in employment, training, and supervision of over 15 employees

•Ensured high standards of customer satisfaction and service

•Performed customer service and sale duties, while overseeing 3 or more employees, while working

in a fast paced environment

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