Customer Service Manager
Resume:
Matthew T. Hayes
**** ***** ****** ********, ** 18505 570-***-****
********@*****.***
*Will Relocate*
OBJECTIVE: Professional position as a Human Resource Representative.
SKILLS: Organized Dependable
Driven Goal oriented
Personable Loyal
EDUCATION: B.S.B.A. KUTZTOWN UNIVERSITY OF PENNSYLVANIA, Kutztown, PA
Major: Management, December 2008
Honors: Spring 2005, Spring 2008
Special Projects: Participated in an active training and
staffing presentation on Affirmative Action and diversity in the
workplace.
WORK
EXPERIENCE: Office Manager/Laborer
Marty Hayes General Contractor, Scranton, PA
July 2010-Current
. Handle the interviewing process, employee payroll, and day-to-
day operations of a small business.
. Assisted in commercial and residential remodeling/construction.
. Promoted to office manager after starting as laborer engaging in
physical work preparing tools and equipment necessary for specific job
sites.
Customer Service Associate
Cigna Healthcare, Scranton, PA July
2009-July 2010
. Performed professional interactions with customers and
business partners, both internal and external.
. Retained and utilized information, facts, policies,
procedures, and codes to ensure accurate and efficient
resources.
. Performed research to respond to inquiries and interprets
policy provisions to determine most effective response.
INTERNSHIP
EXPERIENCE: Intern
Sherwin-Williams Company, Scranton, PA
May-August 2008
. Provided sales on a daily basis in a large volume retail store
while gaining exceptional personal skills with customers and
clients.
. Assisted store manager in functional areas such as: Human
Resources, Financial Management, and Operations Management.
. Provided excellent customer service and gained an
understanding of all business functions.
INVOLVMENT
AND
LEADERSHIP: Member, Society for Human Resource Management (SHRM)
Member, Society for the Advancement of Management (SAM)
Assistant Basketball Coach at West Scranton Intermediate
Contact this candidate