Customer Service Office

**** **** **** ******

Hialeah, FL ***** Mobile: 305-***-****

Email: *********@***.*** Alain Gonzalez

Objective To obtain a challenging position that will utilize my

bilingual background, administrative and customer

service skills allowing me to become an asset to the

hiring organization.

Experience May 2010 - Present TotalBank Coral Gables, FL

Office Clerk

Maintain confidentiality of papers and documents of the

business or organization.

Perform basic office duties such as answering the

telephone, direct calls, emails and fax.

Make accurate reports and effectively present it to

anyone who needs it.

In charge of some important documents or records and

store them for the utilization of the bookkeeping

department.

Cooperate with our Loan Closing Dept, Credit Analysis

Dept, or Lending Dept in order to maintain a friendly

environment and proper interaction within the office.

Keep updates of mailing, filing, database systems and

inventory using the computer.

Jun 2007- Aug 2008 Natural Fruit Corporation

Hialeah, FL

Administrative Office Assistant

Contribute in the process of negotiating the company's

overall supply of raw material (Fruits, sugar, milk,

juice, boxes, etc.)

Resolve accounting discrepancies.

Planning and scheduling meetings or appointments,

organizing hard copy and electronic files, conducting

research and managing projects.

Dealing with incoming calls, post, email, and faxes, and

taking minutes and dictation in meetings.

Confirm orders, reports, compare prices on insurance,

compare rates to save money, conduct data entry, input

payroll hours for each employee, process time sheets.

Negotiating with vendors, maintaining and examining

leased equipment, purchasing supplies.

Comparison of overall expenses, raw material and

supplies, sugars fruits, boxes of milk and juice, etc.

Responsible for scanning and uploading important

documents (Order forms, collections, basic breakevens,

insurance certificates).

Answer verbal and written inquiries concerning status of

processed invoices.

Coordinating and maintaining records for department

office space, parking, phones, company office keys and

credit cards.

Dec 2005 - Jun 2007 Madison Center Miami, FL

Office Clerk

Responsible for the completion of monthly expense

reports for Visa and HSBC statements (Verify fees

charged, code to general ledger distribution accounts).

Input customer complaints and input outcome.

Fill the absence of any office worker and do their

duties satisfactorily.

Attend meetings regarding the company's agenda and

transcribe those messages for record keeping.

Preparation of training manuals and diplomas.

Dealing with incoming calls, post, email, and faxes, and

taking minutes and dictation in meetings.

Education Sept 2009 - Present Miami Dade College Miami, FL

Associate in Arts in Accounting

Skills

Fluent in both English and Spanish.

Knowledge of office processes, practices, and computer

software applications.

Proficient in typewriting and good at English grammar.

Discretion, good judgment ability, adaptable and

versatile individual.

Computer proficient: Microsoft Office, Internet

Browsers, AutoCADD, Publisher, Revit, Nautilus, AS400

Strong organization, communication, analytical and

interpersonal skills.

Strong customer service relation and coordination

skills.

Initiative and ability to operate independently.

Contact this candidate