Sales Customer Service

Cynthia S Rangel

Home: 323-***-****

*** *. **** ***** #****, Los Angeles, CA 90037

****************@***.***, *************@*****.***

Objective

Seeking a position as a receptionist in a department that rewards positive

results, hard work, loyalty, and dependability in a team environment.

Experience

HSBC Credit Center, Branch Sales Assistant, Bell Gardens, CA (03/05-04/09)

Provide support for the Branch Sales Manager in the development of lead

lists through all potential sources including scans, branch reports, and

customer contacts.

. Serve as initial customer contact for branch office walk-in and

telephone traffic. Receive and resolves routine customer inquiries

and questions regarding products, service, account information or

problem resolution. Direct more complex inquiries or problems to

qualified Account Executive or Branch Sales Manager as required.

. Provide sales support for activities such as credit line increases,

credit line utilization campaigns. Perform counter solicitation and

outgoing customer relationship calls as directed. Refer prospective

clients to an Account Executive.

. Perform all clerical functions in the branch including preparing loan

documents, counter cashiering and making bank deposits, sorting and

opening incoming mail and mailing outgoing correspondence.

. Perform various compliance duties when directed by the Branch Sales

Assistant such as maintaining void checks logs, and address changes.

. Take customer applications when appropriate. Requests information to

complete pending suspended files as directed. Close loans in the

absence of the Account Executive when assigned.

Nix Check Cashing, Teller, Los Angeles, CA (07/03-03/05)

Provide exceptional customer service by completing transactions accurately

and providing information on all products and services to customers and

members in a timely, courteous and efficient manner.

. Promote and sell products such as western union money transfers, money

orders, and prepaid debit cards.

. Balance cash drawer, and daily work at the end of each work shift.

. Balance ATM

Menlo Avenue Elementary School, Teachers Assistant, Los Angeles, CA (01/99-

06/01)

Support technology use in the classrooms. Assist in production of

teaching materials. Under the supervision of a credentialed teacher

provides instructional support to students.

. Assist in instructing and supervising children in the classroom

activities.

. Utilize appropriate language, interactions, and positive discipline.

. Continuously monitor children to ensure safety at all times, and

report child abuse and neglect when necessary.

Education and Training

Compliance: Fact Act FCRA, HMDA Annual certification, Certificate of

Compliance, Consumer Finance Anti-Money Laundering.

Santa Monica Community College, Santa Monica, CA (08/03-01/05)

Manual Arts High School, Los Angeles, CA (09/97-06/01)

References upon Request

Contact this candidate