Customer Service Front Desk

JIN LEE

**** ********* ****** *** *** Vegas NV **139

Cell: 702-***-**** E-mail: *********@*******.***

Objective: To obtain a position in the business industry that will provide

challenging experiences and opportunities to progress

professionally.

Education:

University of Nevada, Las Vegas

Bachelor of Science, BS Hotel Administration

December 2007

Major Coursework:

Hotel Law Organizational Behavior

Hospitality and Marketing Entertainment Management

Hospitality Accounting Facility Management

Dongduk Women's University, Seoul, Korea

Bachelor of Arts, BA French

February 2004

Experience: Resorts USA Corp.

Jan 2010 - Present

Accountant

. Updated bank reconciliation and bookkeeping using QB 2008

. Proceed 50 employees payrolls weekly trough Excel and

Intuit payroll system and prepared W2 and 1099

. Prepared payroll taxes and interacted with IRS regarding

other business taxes

. Organized all the documents for the records in order

. Prepared financial statements such as P&L and balance

sheet monthly for company to help owner make right

decision.

. Verified clients' personal bank information and prepared

check by phone through Versacheck Presto program

. Processed account payable and account receivable job

through QB 2008

H. Kim CPA December

2007-December 2009

Accountant

. Answered heavy volume of phone

calls.

. Prepared payrolls and taxes every

quarter

. Updated bookkeeping and completed

P&L reports for businesses

. Assisted CPA to finish individual

and business tax return end of

the year

Residence Inn by Marriott Las Vegas South

June 2007-November 2007

Front Desk Agent

. Welcomed customers and completed all front desk

responsibilities

. Answered questions and concerns both in person and over

the telephone

. Responsible for daily bookkeeping and financial records

. Made reservations and check in and check out guests

DoubleTree Club Las Vegas January 2007-June

2007

Front Desk Clerk/Intern

. Welcomed customers and completed all front desk

responsibilities

. Answered questions and concerns both in person and over the

telephone

. Responsible for daily bookkeeping and financial records

Samwoo Wedding Hall, Seoul October

2003 - February 2004

Receptionist Host

. Answered the telephone and received patrons and clients

. Provided excellent customer service to the newlyweds and

their families

. Ensured quality standards throughout the business

establishment

Grand Hyatt Hotel, Seoul June 2002 -

August 2002

Waitress/Server

. Served for 300 seats in Grand Ballroom

. Handled guests' orders, assisted with set-up and

oversaw payment for services

AC Nilson Research Agent, Seoul

November 2001- January 2002

Telemarketer

. Took survey information by telephone

. Analyzed customers' data and reported scores to management

Languages: Fluent in Spoken English

Native Spoken Korean

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