Customer Service Manager

Deborah Jean Cavanaugh

PO Box ***, Nortonville, KY 42442

Home phone: 270-***-****; Cell phone: 270-***-****

OBJECTIVE: Part-time or full-time employment.

EXPERIENCE: 2003-2008: RMC Employees Federal Credit Union, Madisonville, KY

Customer Service Representative

* Performed teller services, answered telephone, handled mail, and reconciled bank statements.

* Processed loan applications and approved loans when needed.

* Downloaded and processed ACH and Federal Reserve data.

* Acted as Security Compliance Officer.

* Prepared quarterly newsletter using Excel software.

2001-2002: Trover Health Systems, Madisonville, KY

Accounts Payable Clerk

* Entered invoices into database.

* Ensured proper payment was distributed to vendors.

* Researched, filed, and stored invoices.

* Correlated vendor statements to payment history.

1999-2001: Kington Chiropractic, Madisonville, KY

Secretary/Chiropractic Assistant

* Handled telephone calls, scheduled appointments, and greeted patients.

* Accepted and recorded payments and insurance checks.

* Billed and followed up insurance claims.

* Assisted the doctor with patient therapies.

1996-1999: USPS Madisonville Remote Encoding Center, Madisonville, KY

Staff Secretary

* Answered telephone, handled mail, greeted visitors, and accepted deliveries.

* Prepared Excel spreadsheets and reports for the manager and supervisors.

* Reconciled credit card statements and IMPREST Fund account.

* Certified in testing, interviewing, and hiring applicants.

1992-1996: Lockheed Martin Logistics Management, Madisonville, KY

Administrative Assistant

* Answered telephone, greeted visitors, and handled deliveries.

* Prepared correspondence and reports for the manager.

* Reviewed time clock data, uploaded payroll weekly, and distributed paychecks.

* Kept employee database and personnel records up-to-date.

EDUCATION: 1977: Top Ten Graduate, Christian County High School, Hopkinsville, KY.

* Awards for Advanced Composition, Typing, Office Machines, Shorthand, and Co-op.

* Member of FBLA, National Beta Club, and National Honor Society.

1995: Completed CIS 100, Madisonville Community College, Madisonville, KY.

1997-1999: Received USPS training in HR functions, Process Management and Ergonomics.

1999-2001: Received training in chiropractic assistance and insurance billing.

2001: Received Accounts Payable training. Received top award in Customer Service training.

2003-2008: Received training in banking security, IRA's, and loan processing/approval methods.

REFERENCES: Available upon request.

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