Sales Project Manager

Joseph F. Smith Jr.

***** ** ***** ***** *****#: 206-***-****

Kirkland, WA 98033 *******@**.***

Citizenship: United States

Veterans’ Preference: Yes, 5 points (DD-214 form available)

Job Announcement Number:

OBJECTIVE

To secure a position that will allow me to positively impact my employer.

PROFILE

Works well in challenging, fast paced, high-stress and deadline-oriented environments

i ndividually or as part of a team. Proficient in project management, digital technology and

task analysis; Heavily experienced in customer and employee relationships as well as

technical support. Knowledgeable in creating manuals, multi- media presentations that

i ncludes training curriculum. Focused on consistent quality work and a desire to simplify

and innovate the daily operations of corporate culture and empowering people.

PROFESSIONAL AND PERSONAL STRENGTHS

Highly motivated, proven, and proactive leader recognized for sound judgment and

entrusted with highly confidential and sensitive information.

M ulti- task oriented and makes sound decisions due to technical expertise under pressure.

Committed to the organization’s mission and yet tactful and willing to work complex issues

collaboratively to reach the desired outcome.

Conscientious and flexible when delegating and executing professional responsibilities and

k nown for the ability to work effectively with work groups and teams to get the job done.

EXPERIENCE

Independent Business Training Consultant Jan 09 – Present

Delivered nation wide corporate automotive web sales training for Toyota.

Taught Customer Relationship Management (CRM)

T raveled nationally, set up, greeted, trained, tested, remained under budget.

Exceeded established goals and objectives.

Analyzed and evaluated management procedures for effectiveness.

Edited and up-graded the sales and service manuals for the Rairdon Group.

Defined and implemented Customer Service Protocols to improve sales force

performance and management accountability.

Designed and developed the curriculum for three courses, gave Train the trainer

classes.

Delivered curriculum via a variety of adult training strategies.

Made recommendations for improving dealerships customer facing policies.

Taught safety control techniques within instructional system/design classes.

Rardon Group DCJ Inc. Senior Corporate Trainer June 06 –

Nov 09

Reporting to the owner, managed all the groups training processes: Published curriculum,

scheduled classes, was sole contact for all external vendors. Recruited, interviewed, hired

and trained the sales staff for five dealerships.

Conducted operational analysis, Business Process Improvement (BPM)

Documented processes in sales, management & customer Inter- action.

I mproved business processes by streamlining & articulation of mission.

Performed front- end analysis for business problems solution.

L iaison with city government to improve business-operating conditions.

Complied & managed strength development analysis of employees.

W rote position description and recruitment notices to fill staff positions.

Managed vendor relationships with the dealership group.

I nstituted vehicle key control system, saving 5K$ per quarter to zero loss.

Managed facility up grade: furniture, computers & lighting. Improved employee

productivity.

Primary contact between States Drug testing, the organization & employees.

I nterviewed prospective employees with full hiring authority.

Taught “New Hire Business Introduction” class.

W rote, developed & taught “Basic & Advanced Salesmanship Class”

Devised, maintained & installed a Sales Persons Training Program.

W rote, designed & published the Sales & Service Manuals for the group.

W rote the e-business procedures to include initial contact replies.

Negotiated and signed contracts with hotels & caterers for off site classes.

Designed Advertizing in several formats, banners, web & print.

Delivered Train- the-trainer classes for the group.

Autodata Solutions Toronto, Canada – Manager, Sales Training (SME) March 04 –

April 06

Managed the successful implementation of UTOPs (Used Vehicle Total Order Planning

System) a web based CRM system for Daimler Chrysler Nationwide. Contacted Owners,

Dealers and Managers, provided computer-based demonstrations, arranged flights, cars,

hotels and data algorithms stripping, to include train- the-trainer classes, installation and

on site management sales staff training.

Managed the successful implementation of “The Used Vehicle Total Order Planning

System” (UTOPs). A web based CRM system for Daimler Chrysler Internationally.

Contacted Dealer Principles, arranged transportation, lodging and negotiated hotels,

classrooms, schedules and manager briefings.

Provided onsite installation and data algorithm stripping. Trained staff how to

i nstall, use and troubleshoot software.

Designed, wrote, and published FAQ's and pocket guides.

Cobalt Group Inc. Seattle Washington – Manager, Sales Training (SME) January 00 –

January 04

Collaborated on the content, design and facilitation of the Cobalt’s eDealer Academy.

T raveled nationally providing business effectiveness training on software, hardware and

hands-on training in computer usage, eMarketing, and eCustomer Relationship

Management (eCRM).

Created content, designed instructional systems and developed the classroom

presentation for eDealer Academy and managed support staff.

T raveled nationally, trained dealership personnel providing business effectiveness

t raining on software, hardware, eMarketing and eCustomer Relationship

Management (eCRM) and effective eCommerce sales processes.

Corporate road warrior trained and facilitated over 2000 Corporate Executives,

Owners, General Managers and Internet sales representatives in 19 States for

AutoNation, Hendrick Automotive Group, United Automotive Group, Subaru, Audi,

Lexus, Volkswagen, Chrysler and Thrifty Car Sales.

Taught nine separate classes traveled weekly, operated within budget, over a four-

year period receiving a 4.85 out of 5 attendee evaluation rating, the highest

i nstructor approval rating the Academy had ever received.

Itronix Inc. Spokane, Washington – Project Manager/On Site Trainer May 96 – November

99

Provided training on "ruggedized" laptops to support national account sales for

projects averaging $160 million dollars in revenue.

Used skill based training to certify over 15,000 technicians, in 9 southern states for

Bell South, in a one year.

T rained technicians in Microsoft Windows, Office Suite, use of the ruggedized laptop,

w ireless connectivity, and company software on site.

Managed Trade-show exhibitions, contacted exhibit hosts negotiated booth location

and price. Arranged for exhibition equipment (booth, computers, marketing &

promotional items to be packed and transported to exhibit sites.

Provided post implementation troubleshooting to technicians via phone.

M y customers: Sears, Quest, Sprint, Cinergy, California & Texas Highway Patrol,

D isney, Ford, Toyota, Volvo. Subaru & Chrysler to name a few...

Received more letters of appreciation than anyone in the history of the organization.

EDUCATION

Southern Illinois University at Carbondale - Bachelor of Science College of Engineering

1989

Community College of the Air Force - Associates in Photography 1987

Rochester Institute of Technology – Photojournalism & Photography

A DDIT IONAL TRAIN I NG

Langevin, Professional Trainer – Facilitator Certification

Honorable Discharge United States Air Force

Contact this candidate