Customer Service Sales

Alyssa Dawn Alperson

*** **** *** **** #*** Oak Park, Ca 91377

Ph. 818-***-**** ******.********@*****.***

Objective

Secure a challenging management position within the skincare industry, in

which to utilize my business development skill set to support and increase

overall company efficiencies and profits.

Professional Appointments.

Jurlique- Santa Monica, CA

Sales and Customer Care Co- Manager October

2010- Present

. Oversee Jurlique's customer care programs.

. Propose and manage metrics that help Jurlique better understand

their strengths and weaknesses of their programs and evolve them

over time.

. Partner with senior management to propose and enact policy changes.

. Handle escalated phone calls, emails, and assist customers with

complex issues.

. Trained customer service representatives and establish programs to

keep customer service representatives motivated and informed.

. Assist finance to coordinate new account paperwork, accounts

payable issues, accounts receivable issues and sales data.

. Perform all order entry for Spa, Spree, Canada and Ecommerce

channels.

. Assist U.S. Marketing department in organizing and executing

national marketing campaigns. (Example: TODAY Show: "Jill's Steals

and Deals"- 15,000 bundles sold in 24hours)

. Assist U.S. training team in organizing and executing national spa

shows. (Example: International Esthetics, Cosmetics and Spa

Conference-IECSC. Including, being one of few to be invited to

attend the show and work the booth

Ultimate Skin - Calabasas, CA June

2006 - May 2010

Spa Manager/Director and Esthetician

. Performed management responsibilities essential to maintaining

operation, consisting of: opening/closing duties, maintain

inventory (boutique, professional back bar, and retail), schedule

staff/client appointments, create employee procedure manual, and

prepare weekly statistical reports as necessary.

. Generate caring relationships between clients, vendors, and staff

to create a stress free work environment which others like to be

apart of.

. Create and oversee advertisements/marketing and promotions to

increase profit margin amongst new and pre-existing clientele.

. Conceptualized Airbrushing treatments, order vendor supplies,

developed airbrushing informational packages, and perform

treatments.

. Provide guidance to clients about home care products geared towards

their individual skin care needs, and supply staff with intense

product education.

. Follow up with clients to ensure satisfaction to increase continual

business and sales.

. Supervise front desk, massage therapy, and skin care staff to

ensure they meet standards of excellence.

. Manage front and back house duties including confirmations, filing,

data entry, and training of staff.

. Experienced and trained in computer skill sets necessary to perform

daily management tasks.

. Certified to perform a full range of specialties including the

following: Specialty facials (Pumpkin Enzyme, Green Papaya,

Illuminating, Glycolic peels), Lash and Brow tinting,

Microdermabrasion, Microcurrent, complete body waxing, hand and

foot paraffin, body treatments, and airbrush tanning.

M.A.C. Cosmetics - Woodland Hills, CA June

2005-June 2006

Make Up Artist and Sales Representative

. Certified Make-Up artist experienced with working one on one with

customers explaining products and treatments to improve overall

satisfaction.

. Obtained book of private clientele.

. Tracked daily sales, surpassing monthly goals instituted by MAC,

ranking first for highest profit margin overall for the fiscal

year, over a vast team of colleagues.

. Scheduled appointments for repeat clients, telemarketer for pre-

sell items, and maintained inventory.

Bare Escentuals - Woodland Hills, CA July

2004-June 2005

Make up Artist and Skin Care Specialist

. Performed mini facials enhancing knowledge of skin care products

and customer service skills.

. Assisted professional make up artist Braevan at special events.

. Regulated inventory performing stock checks, and learned cashiering

skills.

Education and Special Accreditation

12/08 West Valley Occupational - Esthetician License (2008-present)

2006-2008 California State University of Northridge - Northridge, CA

. BA - Business Management

2004-2006 Los Angeles Pierce College - Woodland Hills, CA

. AA Degree

2000-2004 El Camino Real High School - Woodland Hills, CA

. Graduated with Honors

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