Management Manager

R. Michael Ray

PO Box ***

Liberty Hill, SC *****

Phone: 704-***-**** / 980-***-****

Email: ************@*****.***

I have over nineteen years experience in the IT field and over twelve years in Leadership and Management. I

have designed, configured and built over 680 networks, LAN /WAN, application and voice infrastructure,

through out my career. I have extensive knowledge in creating and publishing Information System Policies and

Procedures. I have managed very large and small projects, using Microsoft Project.

Work closely with my business partners to determine the needs of the business, making recommendation and

acting on them to develop solutions that deliver results in a timely manner.

I am a people oriented person and take pride in my work. I am also a very strong believer in you are only as

successful as the people you surround yourself with. I like to have fun at my job but at the same time I am very

strict on making sure that projects are completed on time and within budget.

With a talent for isolating bottlenecks, troubleshooting complex technological problems, recognizing areas for

improvement, and creating automated solutions, I am certain that you would find me a valuable partner in your

organization.

I appreciate you taking the time to review my resume and look forward to hearing from you.

My current salary is 132K annually.

Sincerely,

R. Michael Ray

R. Michael Ray

R. Michael Ray

2791 Island Point Dr NW

Concord, NC 28027

Phone: 704-***-**** / 980-***-****

Email: ************@*****.***

Information Technology Director

Proven Technical & Management Expertise in a Career Spanning 15 Years

Technically sophisticated and business-savvy management professional with a forward thinking career reflecting strong leadership

qualifications coupled with “hands-on” IS and networking expertise. Maintain focus on achieving bottom-line results while formulating

and implementing advanced technology and business solutions to meet a diversity of needs. Superior record of delivering simultaneous

large-scale, mission-critical projects on time and within budget. Team-based management style and excellent

interpersonal/communication skills.

IT Strategic Planning / Business Solutions / Team Leadership /

Budgeting / Project Management / Contract Negotiations / Vendor Relations

Professional Experience

Director of Strategic IT Planning, Sonic Automotive – Charlotte, NC 2000-present

Work very close with the Executive Management Team and Board of Directors to develop, implement and support an integrated and

secure technology and information infrastructure that:

• Proactively enables efficient and effective operations

• Provides business intelligence that enables decision making at corporate and store level

• Enables innovation to improve the business

• Higher profit margin (increase revenue, reduce cost)

• A predictable, repeatable and sustainable technology platform

The scope of my position is expansive and includes direction and full design, installation, engineering,

implementation, support, training, administration and management authority for:

• LAN/WAN Network Services

• VOIP

• Data Center Computer Operations

• Business Intelligence and Data Warehouse

• Application Systems

• Web/Internet Design & Operations

• PC Desktop Systems

• Database Administration – SQL

• SharePoint

• Citrix

• Help Desk Operations

• Policy and Procedures

• Standardization

• Disaster Recovery

• Risk Management

• Security

• Sarbanes – Oxley, SOX-404, SAS70, Audits

• IT Budget

• Process Management

Spearheaded transition from outdated organization-wide and departmental technologies to highly functional,

streamlined, and cost-effective client-server technologies and business solutions that have dramatically improved

efficiency, decreased expenses and optimized data integrity and safety.

Key Projects & Achievements:

• Organized, planned and built the Sonic Automotive IT Department. Including hiring and training of

new personal. Focused to maintain personal with low turn-over.

• Directed design and installation of complete LAN/WAN and application infrastructure. Utilized

state-of-the-art technologies to provide network / server connectivity to over 254 roof tops across the Nation.

• Converted over 7000 users from non-standard emails to a corporate-wide Exchange email platform.

• Established standards for monitoring server, network and internet usage.

• Completed a disaster recovery solution to attain 99% up time and fault tolerance plans.

• Moved Sonic Automotive into a Centralized Server / Reporting Structure (ASP)

• Established an inventory control system for all network equipment and PC’s.

• Aggressively negotiated Wide Area Network, Voice and Long Distance contracts

• Involved with Mergers and Acquisitions on all buy/sells.

• Managed the conversion to a standard chart of accounts for reporting.

• Audits of all software for License compliance.

• Created and implemented Policy and Procedures for the Company and IT Department.

• Development of CRM, LMS and ILM management systems.

• Completed analysis with business partners to develop our BI / DW environment

• Used SharePoint as our main communication tool company wide for Project management, BI / DW

reporting and departmental communications.

• Conduit 404 IT Compliance audits

Senior Manager Network Operation and Provisioning, Reynolds & Reynolds Dayton, OH 1998-2000

Developed Policy and Procedures for both Teams.

Worked on major ePortal project, ensured time lines were met and within budget.

Set and controlled Budget for employee salaries and department.

Built the Network Provisioning Team from the ground up.

Worked extensively with Reynolds & Reynolds customer base with networking

needs.

• Regular meetings with Automotive Manufactures.

Manager of Network Design Team, Reynolds & Reynolds Dayton, OH 1996-1998

Created the Network Design Team to assist the Reynolds & Reynolds sales force

with the design and sale of Automotive Dealership networks.

At the start of the team, we were completing an average of 20 network designs a

week. In a six-month time frame, I was able to work with Reynolds Sales and grew the

Network Design Team from four employees to fourteen, completing an average of 130

network designs a week.

Controlled budget for employees and department.

Team Leader Support Center, Reynolds & Reynolds Dayton, OH 1990-1996

Supervised 35 employees in the Reynolds & Reynolds National Support Center.

Responsible for customer relations.

Training of new hires and assisting with ongoing customer issues. Related to Unix

Servers, Terminal Servers, and PC’s, Green Screens, Printers and Networking issues.

Field Engineer, Reynolds & Reynolds Dayton, OH 1989-1990

Responsible for on-site installation of computer system.

Ongoing support of customer system.

Responsible for customer relations

Education & Credentials

DeVry Institute – Atlanta, GA

Bachelors in Computer Science

CCNA – Expired

Carolina IT Organization – Member

References

Kevin Lombardi 954-***-**** Michael Hughes 704-***-**** Lisa Nutter 704-***-****

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