Customer Service Sales
Resume:
Lisa G. Koon
Spartanburg, SC
Cell: 862-***-****
Email: **********@*****.***
CAREER SUMMARY Over 15 years’ experience as an Administrative
Assistant in a fast-paced office environment
requiring proficient computer and
organizational skills while multi-tasking and
providing excellent customer service
SPECIAL SKILLS
Proficient use of all Microsoft Office applications including Word, Excel, PowerPoint, Access, and
Outlook. Excellent communication skills, both verbal and written. High level of efficient customer
service and client contact. Able to work effectively with people from a wide variety of
backgrounds, as part of a group as well as independently.
August 2010 – Present UST Global/Hewlett Packard – Greenville,
SC
Business Analyst/Project Coordinator
Analyze and aggregate data from various
sources into billing spreadsheet to provide
to client and internal team monthly
indicating appropriate telephone,
voicemail and other equipment charges
Analyze spreadsheet of circuits and lines for
GiantMD, Stop & Shop and Giant-C stores to
determine validity of lines and proceed with
suspension or disconnection with carriers
Update master spreadsheet and client/internal
database daily to ensure accuracy of inventory
Oversee queue to assist teams in meeting
SLA’s
Monitor escalating tickets to ensure problem
and change tickets are completed
correctly
Reach out to field techs to remind them to
close completed tickets, update work logs
as 5 day SLA is approaches and with
detailed valid reason why SLA is not met if
appropriate
Create daily remedy status report for all opcos
indicating number of new, completed and
pending tickets
Track department PTO time in calendar on
internal website
Activate and deactivate personnel as
appropriate, obtaining access codes to all
departments, procuring necessary equipment,
etc. Post this information on internal website.
Compile data and create various spreadsheets,
PowerPoint presentations, etc as required
Jan 1997 – ICC (Integrated Communications Corp.) - Parsippany, NJ
March 2009 Senior Program Coordinator
Managed all meeting planning logistics for up to 60 physician and nurse
CME and promotional dinner meetings throughout the US
High volume customer service daily with doctors, nurses, hotels, restaurants,
A/V rental companies, and travel agency both verbal and written
Tracked and managed all program budgets for accuracy
Created all program correspondence such as confirmation letters, invitations,
meeting handouts, expense reimbursements, etc
Maintained database of attendee, speaker and venue contact information
Prepared weekly and monthly financial reports for client and staff
Excellent communication and organizational skills, proficient ability to
multitask and meet project deadlines
Proficient use of Microsoft Office programs
March 1995 – American Pharmaceutical Co. – Parsippany, NJ
Dec. 1996 Administrative Assistant
Managed schedule for VP and sales staff using Outlook
Prepared and processed all expense reports, commission checks and
bonuses for sales staff
Prepared weekly and monthly sales reports for staff
Prepared all correspondence for President, VP and Director of Sales
Assisted accounts payables and receivables with reports
Excellent customer service answering high volume phone calls
Sept. 1988 – Alcatel Network Systems – Raleigh, NC
June 1991 Administrative Assistant
Created procedures manual detailing PowerPoint presentation format, and
general office procedures for secretarial staff
Trained secretarial staff on advanced program use
Prepared high volume correspondence for sales staff
Managed travel arrangements for sales staff
Assisted other departments with special projects
High volume multi-line switchboard operation daily
April 1987 – Matrix Corporation – Raleigh, NC
August 1988 Technical Editor
Created graphic illustrations used in CPU board installation manuals
Maintained graphics library and revised existing installation manuals
Prepared all correspondence for engineering department, including VP and
Senior Director of R&D
Answered phones and assisted with switchboard duties
EDUCATION
Daytona State College
West Virginia University
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