Administrative Assistant Insurance
Resume:
Martina Perez
*** **** ***** ******, #**, Bronx, New York 10455
- Mobile *347-***-****-Home
*********@*****.***
PROFESSIONAL PROFILE
Dedicated and hardworking bilingual professional with experience and
passion for administrative services. Extensive knowledge in JCAHO
credentialing procedures. Proficient in Word, Excel, PowerPoint, Access,
Outlook, Lotus Notes, Visio, Medical Software Epicare, Eagle, Signature,
Horizon, Medcon, Sonix and IDX. Accounting software such as Mas 90 and
QuickBooks and Dictaphone and Oracle.
PROFESSIONAL EXPERIENCE
Winston Staffing Resources, New York, New York May
2010 - Present
Temporary Agency
Administrative Assistant
* Presently working at Continuum Health Partners, Inc., Real Estate
Services Corporate office for 5 major New York hospitals.
* Worked at St. Luke's /Roosevelt Hospital in the OB/GYN department for
the past six months; performed all general office duties.
* Verified insurance pre-certifications for pre-operative patients;
performed patient admissions process by collecting all pertinent
healthcare information; scheduled patient appointments and follow up
visits
* Resolved insurance and billing discrepancies between provider, patient
and insurance companies
Grand Lux Caf , Sunrise, Florida February 2007
- November 2009
Server
* Created an environment where absolute guest satisfaction was my
highest priority
* Trained all new servers in the opening and closing procedures of the
work day
* Maintained pace of service for potential SMG & CTS guests. Cash
reconciliation at the end of the shift
Cleveland Clinic Florida, Weston Florida
May 2006 - February 2007
Executive Assistant / Front Office Coordinator to the Medical Director
* Provided administrative assistance to two physicians in the family
health center
* Coordinated schedules utilizing IDX software and the EpiCare software
* Aided in obtaining all pre-authorizations with insurance companies as
well as scheduled all pre-op appointments with the patients
* Translated for the Medical Director of the family practice from
Spanish to English on a as needed basis
* Answered phones, facsimiles from patients, pharmacies vendors
* Maintained patient databases with extreme confidentiality
* Performed all daily duties, collected all co-pays from patients and
submitted the end of day reconciliation
Weston Family Practice, Weston Florida
March 2005 - March 2006
Front Desk Coordinator to the Medical Director
* Interacted daily with clinic team members and physicians in regards to
clinical sessions
* Maintained their daily calendars on Outlook
* Scheduled all patient appointments, verified insurance coverage and
acquired all pre-authorizations as needed with other physicians using
the IDX software as well as the insurance companies web-based programs
* Maintained, updated and filed contact management databases as well as
utilizing Word, Excel and the Access software
* Ordered and inventoried all office supplies as well as computer
hardware
Miller School of Medicine, Miami Florida
January 2004 - March 2005
University of Miami
Administrative Assistant / Staff Associate to the Department Chairman
of Orthopedics
* Scheduled all orthopedic appointments for high profile patients with
the utmost confidentiality implementing the IDX software
* Facilitated all events pertaining to departmental needs. Dealt with
venue directors, caterers and outside vendors to ensure the event was
a complete success
* Coordinated multi-departmental meetings, conferences and depositions
throughout the university between the physicians, in-house counsel and
attorneys
* Accountable of overseeing all travel arrangements and business related
itineraries for the department heads
* Transcribed all patient reports into the patient records
* Typed all monthly reports using Word and Excel
Jacobi Medical Center, HHC, Bronx, New York
April 1999 - May 2002
Executive Assistant to the Deputy Director of Nursing
* Provided administrative and personal support to the Deputy Director of
Nursing
* Interfaced with senior management as well as the nursing leadership
* Attended monthly meetings with the nursing leadership and transcribed
minutes using the Dictaphone and presented such minutes at the
meetings
* Coordinated nursing events on a yearly basis securing outside vendors
and speakers for the event
* Coordinated daily appointments, monthly meetings and special events
via Outlook
* Updated policy and procedure manuals for JCAHO accreditation review
* Created organizational charts within the department utilizing the
Visio software
* Supervised three clerical associates and audited all monthly invoices
for their per diem nurses and distributed such reports to all
reporting departments heads as well as the finance department
EDUCATION
Certificate, United Business Institute, New York
1987
High School Equivalency Diploma, State of Florida
2005
Diploma No. 200104793
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