Manager Billing

Erika Inouye

*** *. *******, *******, ** ***** 626-***-**** ***********@*******.***

** *****’ PROGRESSIVE EXPERIENCE IN LEGAL ACCOUNTING ENVIRONMENT

Innovative professional with the ability to perform at high levels in a fast paced ever changing environment. Creative

problem solving through collaborative efforts with management team. Known for executing innovative corporate

policies and procedures. Proven track record of increasing firm revenue, reducing billing errors, streamlining workflow

and creating a team environment to increase productivity. Talent for exceptional leadership, organizational, and

oral/written communication. Outstanding interpersonal, analytical, and resolution skills. Thrive in both independent and

collaborative work settings. Experience in multi cultural and global environments.

AREAS OF EXPERTISE

• Team Leadership and Mentoring

• Analytical Skills

• High Level of Business Acumen

• Resolve Complex Issues

• Firm Compliance and Client Protocol

EXPERIENCE

E billing Specialist, Billing Coordinator 2008 – present, Gibson, Dunn & Crutcher, LLP, Los Angeles, CA

Handle all aspects of the e billing cycle from set up, timekeeper submissions, rejection resolution, to assisting in

collection of outstanding receivables. Direct and supervise workflow of four highly motivated e billing specialists.

Establish and maintain relationships with clients’ e billing personnel and vendors. Interface daily with all professional

levels, internally and externally. Maintain client listings, track deadlines, and oversee rate database. Coach billing team

towards minimizing errors, audit of clients’ billing guidelines. Interface with senior management to develop short/long

term organizational goals and objectives. Manage special projects and ad hoc requests.

RESULTS

• Managed a high volume workload within a deadline driven environment. Successful submit an average of

650 680 e bills per month; approximately 40% of total monthly budget

• Collaborate with management to develop and streamline e billing processes and procedures to increase

efficiency, effectiveness, and quality of operations. Spearheaded complete and timely roll out of e Billing Hub.

• Orchestrate transition of 30 40 corporate clients annually to e billing system

Billing Coordinator, Collections Specialist 2005 – 2008, Manatt, Phelps & Phillips LLP, Los Angeles, CA

Guided by department objectives and goals, process complex billing matters, reconcile and maintain billing

worksheets/summary reports timely and accurately. Verify rate structures, time entry, and dollar amounts to conform to

firm guidelines. Research accounts, provide financial reporting, and demonstrate working knowledge and expertise of

generally accepted accounting principles. Cross trained in client finance, e billing, A/R cash applications, financial

software downloads and queries from database. Became the "go to" person for new reps and particularly challenging

issues. One of the department’s primary mentors/trainers of both new and established employees.

RESULTS

• Created and implemented accelerated system to generate proformas for partner review. Reduced billing out

time from 30 35 days to within 10 days for new matters.

• Solely appointed to maintain and streamline all client/matter maintenance changes, minimizing response time

to inquiries while analyzing client trends and adhering to client protocol.

Accounts Receivable, Collections Assistant 2002 – 2005, Quinn, Emanuel, Urquhart & Sullivan, LLP, Los

Angeles, CA

Provide support to manager of client finance by updating aging reports, collection database, and firm’s contact files.

Daily correspondence with clients to obtain payment at all professional levels, often acting as liaison between client and

attorney. Supervise A/R assistant, oversee handling of firm’s incoming monies, Trust accounts, settlement funds and

confidential cash reports for Financial Committee.

RESULTS

• Instrumental in over 90% collection of accounts 61 to 90 days past due or more.

• Assist in increasing cash flow by $10 million by reducing outstanding receivables from 61 to 31 days.

TECHNICAL

Proficient in CMS, Elite, Javelan

Typing 65 wpm, 10 key

Strong Word, Excel, Access, MS Office.

Microsoft certification in progress Office 2010 Word and Excel

EDUCATION

University of La Verne, Liberal Studies, La Verne, CA 1995 1997

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