Customer Service Data Entry
Resume:
Tonya Jeffery
Detroit, MI *****
*********@*****.***
Proficient in: Microsoft Suite, typing 60 wpm, Data entry,
Internet, Customer Service, Problem solving
Education
Wayne County Community College - 8/2009 - present
Associate of Arts
Office Information Systems > 90 percent completion
Work Experience
Data Entry Clerk Todays Office Professionals /
Spherion - AAA Michigan Aug 2010 - Nov 2010
Processed members address changes in database and changes to
policy status by forwarding to assigned agent.
Completed documents for policy information and forwarded paperwork
to requestor.
Customer Service Agent
Chrysallis LLC May 2008 -
as needed basis
Provide clerical or at home computer customer service for various
E-commerce businesses, as an independent contractor. Receive calls
from customers to process various retail orders via computer.
Administrative Assistant ETS Staffing / DPS/
Longfellow Middle School Oct 2005-May 2008
Provided support to the Director of Communication Disorders, for
Speech Therapist and Audiologist
Created and maintained spreadsheets with Speech Therapist
compliance forms for record of students attendance and
educational status. Scan IEP reports on daily basis in Laserfiche
database; implement Encore and AS400 and PeopleSoft.
Received and recorded calls for Speech Therapist and Audiologist
absence or schedule changes to attending schools
Hazardous Goods/Motor Control Operator United Parcel
Service /Livonia, MI May 2005-Oct 2006
Inspected packages for hazardous materials going by air or ground.
Completed appropriate paperwork on rejected packages not under
hazardous material guidelines. Maintained spreadsheet on rejected
packages. Worked with Business Development, and Hazmat Coordinator
to help assist outside businesses regarding acceptance of
packages.
Responsible for controlling the starting and stopping of motor
belts to transport packages throughout the plant for outbound
distribution.
Assisted customers with preparation of packages, wrapping, and
data entry for shipping.
West at Home Agent
West At Home LLC Nov
2007 - Feb 2008
Received and processed incoming calls for clients by obtaining,
entering, and verifying customer information, answering
questions, resolving issues, customer service, adhering to
scripts, and attempting to make up-sells.
Data Entry Clerk ETS Staffing Service /
Blue Cross Blue Shield of MI Apr 2003-Jan
2004
Created practitioner records and groups with essential fields.
Called provider clinics and other organizations for clarification
on remittance addresses and physical sites.
Maintained follow-up calls, contacts, and other data by utilizing
Microsoft Excel, and Access.
Compiled, analyzed and entered demographic data and network
information for the transformation of the old system to new Facets
system, implementing the purging and combining of BCBSM and Blue
Care network health care plans.
Secretary/CSR/File Clerk Henry Ford Hospital /
HF Health System Aug 1997-Nov 2001
Provided support to eight Dermatologists by transcribing
correspondence, manuscripts and various documents of medical
communication, scheduled Department of Dermatology and
Endo/Metabolism appointments.
Received and made calls to people age 55 and older to schedule
cancer screening exams for cancer study.
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