Customer Service Manager

P O Box * PHONE

Shannon, 205-***-****

AL.***** Email

:brisky.william@y

ahoo.com

William P. Brisky

Summary of Customer service oriented professional with over 20

qualifications: years of customer service experience in the public

sector, working with a major retailer for over 10

years. Responsible for managing large numbers of

employees as well as training of employees in

customer service skills as well as computer

training. Strong leadership ability, high level of

enthusiasm and a strong commitment to the idea that

the customer is always right. Considerable

computer technology proficiency in the development

of reports and presentations. A team player

recognized for effective communication and

interpersonal skills that supports the principles

of quality customer service.

Professional Brookwood Medical Center: Birmingham Alabama July

Experience: 2003-Present

Duties and Responsibilities:

*Respond to pre-admit tracking alerts for new

requests

*Assign beds within 10-20 minutes, only delaying

assignment when beds not available.

*Communicate via bed board functions with EVS to

prioritize bed status

*Use admission diagnosis to determine appropriate

unit for placement based on Patient Placement

Guidelines

*Accurately enter data in the Pre-Admit Tracking

system.

*Flow sheets are prepared to accommodate daily

staffing

* Work with Ansos to Plan schedules

*Enter HR information into Ansos

*Position reports are kept current and accurately

reflect real time data

JCPenney Company Men's Department Manager June

1990-June 2003

Staffed and supervised a department of more than 25

people

Responsible for doing plannagrams for the mens

department

Responsible for buying various items for sale in

the Men's department.

Responsible for hiring and firing of workers.

*Shelby County Board of Education- September 1987-

May 1990

Taught Junior and Senior English in a Local High

School

Education University of Montevallo, Montevallo Alabama

Major : English

Minor:: Journalism

Member of Delta Chi social Fraternity

REFERENCES Available upon Request

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