Customer Service Medical Device

Craig J. Cummins, MBA, PhD, CLSSBB, CLS

***** ******** ****** ****

Darnestown, MD 20878

301-***-**** . *******@******.***

Desired Position: VP Operations or Internal Consultant in Operational

Excellence

Operating executive, operational excellence coach and consultant.

Highlights include:

. Fifteen years' experience in strategy consulting and managing

operations; three years in Lean Six Sigma.

. Chief Operating Officer, Vice President or General Manager-level

experience in pharmaceutical, life science, Internet/tech,

telecommunications, scientific research.

. Key consulting and management role in starting, growing, financing,

purchasing, selling, right-sizing and liquidating companies from

$250,000 to $5,000,000 in annual revenue.

. Harvard MBA with Honors, PhD in Biological Sciences (Neuroscience-

University of Michigan); CLSSBB and CLS (Villanova University).

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Selected Summary Operations and Healthcare

Harvard MBA with Honors, with concentration in operations management and

strategy.

Certified Lean Six Sigma Black Belt, and Certified Lean Sensei,

concentration in Healthcare; well-read in and thorough grasp of LSS

principles; advanced work in DOE and QFD/Product Development Methodologies.

McKinsey & Co. Associate Consultant in the Healthcare Practice, serving

predominantly healthcare and life science consultants in operations and

strategy.

COO or VP in tech and life science companies.

Experienced in product planning, operations management and regulatory

affairs.

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Key Professional Experience

ACEDANT VOICE, LLC, Laurel and Baltimore, MD

Acedant Voice was a VoIP provider of specialized telecom products and

telecom services to call centers worldwide, and to business and individuals

in the US and Canada.

Executive Vice President and Co-Founder, 2006-2008. Responsible for

operational excellence, business development and revenue in an early stage

VoIP provider. Wrote business plan, did financial projections and managed

financing of the Company. Managed day to day non-technical aspects of the

Company.

. Managed the business side of the company from very early stage (sale

of 20,000 minutes per month) to over 3 million minutes per month,

taking revenue up 20-fold in 12 months.

. Employed LSS/QFD approaches to successfully target international

customers, and forged outreach efforts including Internet-based

strategies, and Web sites to attract international clients, increasing

international customers by 10-fold.

. Using a QFD methodology, developed three new applications for US

customers.

. Negotiated and acquired a local Maryland telephone company.

. Sold the Company in late 2008.

IDENTRUST, LLC, San Francisco, CA, and Salt Lake City, UT

Mezzanine-stage private player in the digital identity space.

Chief Operating Officer and Officer of the Corporation, 2003-2005.

Responsible for most aspects of the day-to-day operation of Identrust, a

player in the digital certificate and identity management space. Direct

reporting functions included state-of-the-art data center, with 6 employees

in system administration and security; 10 customer service personnel.

Interacted with customers on customer service and operating issues. Led

several corporate-wide "tiger teams" to address specific strategic or

operational issues. Worked closely with the CEO, Members of the Board, and

investors on financial, operating and strategic issues. Member of the

senior management team, and Officer of the Corporation.

. Led a Kaizen team on restructuring the data center which would provide

critical services to select customers at 1/10 the industry average

cost.

. Led a team on the strategic refocusing of the US Federal sales and

certificate operation, enabling Identrust to maintain its market

share.

. Led customer service teams in developing LSS approaches to meeting key

customers objectives.

. Worked closely with the CEO to raise significant late-stage financing

round (amount confidential).

Avonel Company, Gaithersburg, MD

Private Equity and Consulting Company

Principal and Sole Owner, 1995-2003. Private consultant to entrepreneurs in

strategic planning, financing and financial management. Nationwide

practice. Private consultant to Universities and companies on technology

transfer.

. Worked with prospective owner and Florida banks to purchase and

finance the purchase of several retail stores in Florida.

. Worked closely with staff at University of Maryland, Baltimore.

Assisted in working with faculty and staff at the University to obtain

patent coverage on inventions, outsourced licensed technology. Worked

on company launch with University participants. Wrote and won two

SBIR grants, and co-wrote a US Army grant that was funded for

$750,000.

. Raised money for alternative medical device company in Europe-wrote

business plan and sited locations in Ireland; selected investment

banker for European bourse offering.

. Started an early Internet company, LuxNet, a Web portal for medical

device, pharmaceutical and biotechnology companies.

C. L. McINTOSH & ASSOCIATES, Inc., Rockville, MD

Private medical device regulatory affairs consulting firm. No longer in

business.

Chief Operating Officer and VP Business Development, 1994-1995. Medical

device consulting firm specializing in regulatory affairs and clinical

trials management. First hire in the firm with operating business

experience. Hired to regularize all aspects of the company and improve

internal business practices and develop new business. Developed frequent

financial reports on cash flow, profitability, utilization and receivable

status. Hired controller and implemented new accounting system. Recommended

and implemented a reorganization of the Firm's membership into more client-

focused operating units.

. Negotiated a $250,000 credit facility with local bank.

. Drafted a major consulting report, detailing numerous recommendations

on improving profitability, performance, and value building for the

firm.

. Developed and negotiated new compensation plans for key consultants.

Wrote, coordinated overall efforts and negotiated successful proposals

for two clinical trials, worth $200-250,000.

. Worked with consultants to develop 29 proposals, winning 16, at an

approximate value of $100-150,000.

. Conducted advertising campaign in two national periodicals.

PEPTIDE COMPANY/PROTEINIX COMPANY, Rockville, MD

Early stage biotechnology Company

Vice President and General Manager, 1990-1994. Founded a biotechnology

company to genetically engineer peptides and related products. Managed the

development of technology for the production of peptides by recombinant DNA

means. Hired and managed scientific staff of six. Raised over $500,000 in

equity; obtained SBA Loan and a Phase I SBIR Grant. Wrote several patent

applications, and identified and licensed technology into the Company to

support its product development efforts. Managed the out-licensing of core

technology to other companies.

DALLAS BIOMEDICAL CORPORATION, Dallas, TX

Vice President and President, 1988-1990. Responsible for all aspects of

the day-to-day operations of this university-affiliated seed-stage venture

capital firm. Represented investors on the boards of directors of two

start-up companies, made and managed over $1 million in technology

investments; responsible for all aspects of two biotech start-ups, such as

writing business plans, hiring management; raised over $3.5 million for a

start-up company and $300,00 for a medical service company.

MCKINSEY AND COMPANY, INC., CHICAGO, IL

Associate Consultant, 1984-1986. Focused on strategic planning, marketing

and manufacturing for this international consulting firm. Health care

focus. Representative client projects included: assessing demand for new

products for a $100 million electronics firm; for a $100 million division

of a major health care company, evaluated manufacturing and marketing

effectiveness; assessed and valued a major acquisition for a major home

health care client; evaluated new technologies for a $750 million food

additives company.

NATIONAL INSTITUTES OF HEALTH, SURGICAL NEUROLOGY BRANCH, Bethesda, MD

Staff Scientist 1978-1984. Developed and executed a comprehensive program

for the study of the biochemistry, metabolism and chemotherapy of human

brain tumors. Managed and trained six medical students and four MD

postdoctoral fellows. Published over 20 papers in the fields of

enzymology, regulation of intermediary metabolism, and brain tumor

biochemistry.

Education and Certificates

Certified Lean Six Sigma Black Belt, Villanova University, Phila. PA

Certified Lean Sensei, Villanova University, Phila. PA

Master of Business Administration, The Harvard Business School, Boston, MA

Doctor of Philosophy Degree in Neuroscience, The University of Michigan,

Ann Arbor, MI

Bachelor of Arts Degree, Holy Cross College, Worcester, MA

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