Customer Service Data Entry

PEGGY GASTON

WORK EXPERIENCE

United States Postal Service

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TE City Letter Carrier / Mail Processing Clerk

Sort and process mail

Deliver the mail on a specific route by walking and driving

Collect money for postage-due and COD (cash on delivery) for registered

mail, insured mail, and express mail

Scan documents into the system

Load and unload postal vehicle working in all types of weather lifting up

to 60 pounds, pulling up to 170 pounds, bending, and standing up to 8 hours

in direct contact with the public

Vital Records

10/07 - 5/08

Customer Service Rep II

Provide a high level of customer service

Research information to determine and to verify acceptability of legal

documents

Make determination for processing applications and use of the ability to

interpret programs rules and regulations and witness legal documentations

resolve problems in an a efficient and effective manner

Enter data into the system for the issuing of vital records

Research Death Certificates for any mail orders to be sent to customers

Examine hospital and doctor records of birth and death to verify

questionable data

File updated certificates and information

United States Postal Service

5/07 - 9/07

TE City Letter Carrier / Mail Processing Clerk

Delivery of mail once it has been processed

Sort mail by hand

Walking established routes delivering and collecting mail

Load and unload postal vehicle lifting up to 60 pounds

Arizona Department of Transportation

6/02 - 2/07

File Clerk

Provide administrative support to management including data entry, filing,

and pulling records

Train new employees

Monitor the Q-matic system which controls and counts the flow of customers

that are served on a day to day basis

Provided driver license, titles, permits or program eligibility and

information to customers

Review legal documents and verify authentic documents

Fiscal Service Specialist III:

Receive and review invoices for goods and services ordered by the

departments

Compare invoices with purchase orders for accuracy and enter invoices into

the automated accounting system

Sort and distribute vendors claims and warrants

Generate manual payment vouchers for credit invoices and analyze past due

statements

Basic clerical work

Processed daily payroll information

Super K-Marts Stores

10/01 - 5/02

Layaway Manger

Managed a team of 8 employees

Maintained an inventory control system

Set-up and organize work schedule for employees daily meetings with the

directors of management

Provident Investment Counsel

1996 - 2001

Portfolio Administrator

Managed and maintained 35 accounts with a net worth of $461,783,375

Calculated performances and refunds for each individual accounts for

monthly and quarterly returns for clients meetings

Notify trade desk regarding liquidation of sells to raise money for buying

of new stocks and notify banks of all trades that have occurred in the

portfolio

Maintain a high level of customer service

Operating System Skills:

HRIS, AFIS. IBM Windows NT 4.0 Excel, Shaw Data system, Microsoft Word,

Power Point, Xerox copier, Data Entry, Postage Mailing Machine, IBM Fax

Education

East High School

Phoenix Job Corps (GED)

Pasadena Community College/Rio Salado Community College

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