Insurance Marketing

Wayne H. Greenwood

W*** N**** Mill Ridge Drive ( Menomonee Falls, WI 53051

H: 262-***-**** ( C: 262-***-**** ( ***************@*****.***

SENIOR EXECUTIVE -- UNDERWRITING AND OPERATIONS

Life ( Major Medical ( Accident and Health ( Disability Income

Insurance professional with 20+ years' new business, policy-service and

reinsurance experience, and exceptional record of delivering business

growth and limiting losses through underwriting philosophies, guidelines

and processes. Adept at building operations from the ground up, optimizing

high-growth environments and improving operational flows and efficiencies.

Strong product development/launch abilities. Respected leader and mentor,

able to build high-performing teams grounded in accountability and

teamwork.

Strategic Planning ( Budgeting ( Operations Design & Development ( Process

Improvement

Product Development ( Project Management ( Team Leadership ( Team

Performance Optimization

Available for Relocation.

professional experience

AIG American General

Milwaukee, WI ( 2004-2009

Leading North American insurance organization with 4,000+ employees and 6

national service centers.

Managing Director, Underwriting

Directed the risk selection process for Alternative Products, including

Mortgage Term Life, simplified and fully underwritten Universal Life,

(A&H), and Disability Income. Unlimited underwriting approval authority,

including a $5M approval authority for Universal Life. Served as internal

subject matter expert. Partnered with Product Development, Marketing,

Actuarial, and Operations groups to develop streamline products.

Recruited/trained senior underwriters, and mentored underwriting teams.

Managed a operating budget.

. Drove more than 4,000 policies over 5 years for Mortgage Term Life

product. Created underwriting philosophy, streamlined underwriting and

workflow processes, and assisted Marketing in developing field sales

materials.

. Established company's Alternative Products Group from the ground up:

o Contributed $5M to first Year premium revenue by launching a fully

underwritten and simplified issue processes for company's A&H and Term

Life products.

o Established underwriting philosophy, guidelines, workflow processes,

and marketing materials from scratch.

o Raised confidence of field sales partners to market and sell A&H

products by developing/facilitating up to 20 training "boot camps"

nationally.

o Instituted Alternative Products audit process, maintaining 3-5% error

rate on 28,000 applications.

National Travelers Life Company

Des Moines ( IA ( 1990-2003

Provider of life, major medical and A&H insurance coverage. 250 employees.

AVP, Risk Management & Insurance Services, 2000-2003

Promoted to establish and administer corporate underwriting policy. Held

$1M authority for Individual Life with $3M automatic reinsurance treaty

authority, and unlimited approval authority for Health and A&H products.

Collaborated with Marketing and Actuarial staff to meet marketing

objectives and achieve profitability goals. Managed 12 direct reports and

27 total staff, and administered $2M+ operating budget.

. Played key role in generating 39% ($6M) of Critical Illness premium

revenue in 2002 by creating a simplified application, underwriting

guidelines, and agent reference materials, and collaborating with

Marketing to develop 3 simplified issues products.

o Significantly grew market share in Critical Illness with a combined

simplified issue and conditionally guaranteed issue application, and

developed underwriting guidelines for both products.

WAYNE H. GREENWOOD

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NATIONAL TRAVELERS LIFE COMPANY (continued):

o Created underwriting guidelines and marketing material for an online

website application - an innovation that boosted website user-

friendliness and expedited the application process internally.

. Reduced underwriting acquisition cost 40% ($370k) and created significant

service time efficiencies by directing the development of a tele-

underwriting program to evaluate life and health risk.

. Increased industry competitiveness by re-negotiating reinsurance treaty

agreements with several organizations, implementing changes to non-

medical limits and underwriting guidelines.

. Dramatically mitigated exposure from $500K to $75K owing to

misrepresentation on Health applications by serving as company court

representative involving litigation of reformed and rescinded policies.

Team Leader, Underwriting & New Business, 1991-2000

Managed New Business acquisition team (APS) and staff of 27 Life/Health

Underwriters. Emphasis on training, employee development and work process

improvement.

. Slashed cost of new business acquisition $400k (57%) and cut service time

from 16 days to 12 days by creating an in-house APS team.

. Improved turnaround time of life business by 8 days by developing an

autonomous life team.

. Reduced "not taken" business 12% by creating The Health Plus Program, an

alternative to loss elimination waivers for major medical coverage.

. Cut underwriting acquisition cost 15% during 1999 by negotiating

agreements with third party vendors to obtain/maintain cost effective

pricing

. Led initiative to update and expand Field Underwriting Guide, resulting

in better understanding of product, underwriting philosophy, and

administrative services and procedures for agents.

Senior Underwriter, 1990-1991

Selected and classified standard and impaired life, health and disability

income risk up to $1M. Led bank a market underwriting process, establishing

guidelines/procedures, and an audit process for new business applications.

PREVIOUS INSURANCE EXPERIENCE:

Underwriting, Re-Insurance Administration, and New Business Operational

Management roles, Integrated Resources Life Insurance Company, 1984-1989.

EDUCATION, TechnicalTRaining AND CERTIFICATIONS

B A, Business Administrative Management, Bloomfield College, Bloomfield, NJ

Pursuing a Masters Degree at Ashford University with a projected Graduation

Date of 2012

Certified, Principles of Life Office Management, Fundamental of Life

Insurance

Proficient in Microsoft Windows, PowerPoint, LifePro, AWD and CyberLife

PROFESSIONAL AFFILIATIONS

National Association of Critical Illness

(Served as speaker, panel member and workshop facilitator on underwriting

philosophy.)

President, Treasurer and Secretary, Iowa Home Office Underwriters

Association, 2000-2003

Wisconsin Underwriters Association.

Corporate Chair, United Way, 1994

COMMUNNITY INVOLVEMENT

Toastmasters, Executive Member (Church Board of Directors), Youth baseball

and basketball coach,

Volunteer for Special Olympics

Contact this candidate