Customer Service Manager

Location:

Posted:

June 10, 2011

Kathleen Morales

Schenectady, N. Y. 12303

e-mail:

*******@*****.***

KEYWORDS

hardworking, dependable, flexible, courteous, reliable, very good with

detail

SUMMARY

I have the ability to work well with others. I can identify

exceptional talents of others and communicate high expectations for

myself. I try to manage stress level so it does not interfere with

my work. I am trustworthy, competent, enthusiastic, and a quick

learner. I am committed to quality and excellence in all endeavors.

I like to focus on possibilities rather than problems.

EXPERIENCE

Office-

I had worked at customer service for 5 years at Caldor's which

is no longer in business. I was front end manager there.

I sharpened interpersonal and human relation skills while assisting

and responding to customers. I answered phones and dealt with the

public extensively. I promoted extraordinary relationships with the

public as well as employees. I determined price strategy and markup

by use of computer. I managed 10 cashiers while being front end

manager.

While working at school I worked in the office where I answered

phones, greeted parents, sorted mail, copied, and scanned documents. I

also filed the student's folders, mailed bills, handed out checks,

took messages and of course ran errands.

EMPLOYMENT

Schenectady City Schools Sept. 1992-June 2010

EDUCATION

AAS in computer information at Schenectady County Community College

AAS in Accounting at Schenectady Community College