Customer Service Insurance

HELEN LAND

** ******* ***** * Nicholasville, Kentucky 40356 * 859-***-****

* ***************@*****.***

Qualification Summary

o Detail-oriented administrative professional knowledgeable of all office

functions, with a solid background in the insurance and thoroughbred

industries

o Excels at multi-tasking in a fast-paced environment, completing projects

within time & budget constraints

o Strong organizational skills and project management experience

o Superior telephone, customer service, and computer skills with

proficiency in Microsoft software; Word, Excel and Outlook with a general

understanding of Power-point and Access

o Experienced with all payroll functions, financial reports, promotions,

security,

Work Experience

RiverCity

Present

Forcht Group of Kentucky

July 2009

~ January 2011

Kentucky National Insurance Company

October 2009

thru January, 2011

* Prepared and submitted statistical premium & loss data to ISO,

NAIC, KY-DOT, re-insurers and miscellaneous state insurance

departments

* Processing agent correspondence, appointments, commissions,

licenses, and contracts, experience analyst & monthly profiles

reports

* Tackled daily administrative, insured & agent print distribution &

electronic policy data transmissions

Key Technology

July 2009 thru October 2009

* Contract Consultant of policy data analysis, system maintenance, &

conversion to PC/Web-based platform

* Maintained procedures and documentation of complex policy

procedures, cancellations, endorsements

* Reconciled billing issues with A/R & A/P accounts

* Processing agent correspondence, appointments, commissions,

licenses, and contracts, experience analyst & monthly profiles

reports

* Daily administrative, insured & agent print distribution &

electronic data transmissions

Clear Channel Communications

... July 2008 thru April 2009

* Managing incoming and outgoing communications, facilitating

promotions, credit and collections, public relations, sales, shipping

and receiving, and inventory

* Facilitating promotions, assisting with offsite events, coordinating

vendors & other details

* Credit Collection processing of delinquent clients accounts, setting

up new accounts

Helen's Horses (Equine & Commercial Property Management)

May 2004 thru July 2008

* Management supervisor commercial construction sites and equine

properties

* Daily scheduling appointments, organizing and coordinating work orders

* Collecting rents and managing project expenses

* Supervising crews overseeing employee turnover, and all payroll

functions

* Constantly managing multiple projects, while meeting deadlines and

maximizing financial budget limits

Kentucky National Insurance Company

October 1996 to April 2004

* Mainframe programmer OS490 system {COBOL, JCL, ROSCOE, JES2, COMPUSET}

* Producing and rating insurance policies adhering to numerous state &

ISO guidelines

* Constantly managing multiple projects

* Meeting deadlines & maximizing financial budget constraints

* Design, modify, code, test, and document complex programs

* Define, develop, and implement new systems

* Review potential products and make purchase recommendation.

* Analyze and resolve system problems, providing 24 hour support

* Maintain and enhance existing systems.

* Read, interpret and create detailed technical information.

* Analyze and interpret system data.

* Managed and maintained SQL database systems

* Responsible for physical data storage, maintenance, access and network

security.

* Formulate solutions to system related issues.

* Clearly and effectively communicate with all levels within the company

* Provide timely insight and advice to user inquiry.

* Plan and direct a project team.

* Provide leadership/guidance to work group or team members.

* Serve as technical and system resource.

Professional Development

Jefferson Community College - AA Degree in Applied Science majoring in

Information Systems

Named on the Dean's List with high distinction, and a GPA of 3.86

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