Customer Service Sales
Resume:
***** *. ********* **., *******, MS
*********@*****.***
Mel-Anne Scott
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OBJECTIVE
My goal is to find a company in need of an honest, reliable, and dedicated leader, with a
strong work ethic.
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EXPERIENCE
11.15.11 – 6.8.11 Global Financial Gulfport, MS
Special Projects Coordinator
I was hired to reconcile Direct Loans paid to Global and distributed to colleges, and to
reconcile the cash paid to the school and to the student. Each student had to be checked
for each school to ensure the student was eligible for the loans and that the loans were
paid as the eligibility stated. I was handing refunds and payments as per student
eligibility.
2.25.08 – 9.15.10 Radio Shack Gulfport, MS
Store Manager
I was hired and within a week was asked to manage a store that had not had a manager
for two months. With-in my first full month I began making a profit and have continued
each month thereafter. I have worked through several in house issues with success.
Supervise a staff of five with daily goals, work product, customer service, and
continued training.
Supervise plan-o-gram layouts
Inventory control
(a) in-house and external
Interviewing, hiring and training new employees
Daily reports
(a) Daily excel spreadsheets
(a) Each departments total sales
(b) Monthly totals, week to date totals, and the day before totals
Handle customer service issues
Control budget
Labor hours, controllable expenses, petty cash
Make daily deposits
Met and exceeded total sales every month
9.29.06 - 2.25.08 Lowes D’Iberville, MS
Team Leader
I was hired with Lowes as a PSA (Product Service Associate); I applied for and was given
a promotion to team leader of Inside Lawn and Garden, Home Organization, and Outdoor
Power Equipment. I was a member of the Lowes “Dirt Team”, meaning that I traveled to
different stores to help with inventory.
Handle all department problems and personnel issues
Update weekly and monthly reports
Motivated the sales team, worked the departments, and made sure that customer
services were always number one.
1.31.06 - 9.25.06 Details, Inc Moorhead, SC
Merchandiser
I was hired to handle product pricing and display. I worked in several departments within
Lowes.
Keep POGS (Plan-o-grams) up-to-date.
Ensure that all products were in saleable condition
Handled all return products
Order brochures, POP, any promotional items to help see the product
1994 - 2005 Dirty Deeds Done Dirt Cheap Saucier,
MS
Partner
Recruit new business
Help and oversee work being done correctly
Buying and maintaining tools
Payroll
1981 – 1993 Scott’s Accounting & Tax Service Washington, MS
Bookkeeper
Prepared and paid sales taxes for multiple businesses.
Prepared spreadsheets composed from monthly receipts.
Enter all information into the computer system.
Prepared yearly taxes for clients.
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Education
2004 - 2005 Tulane University Biloxi, MS
1 class short of a bachelor’s degree in Business Administration
2002 - 2003 MGCCC Gulfport, MS
Associate degree in computer programming
Graduated with a 4.0
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References
References are available upon request.
Contact this candidate