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High School Customer Service

Pittsburg, California, 94565, United States
June 14, 2011

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Wilma J. Oler

**** *** ******

Pittsburg, CA ****5



Administrative Support Team Associate with ability to handle many tasks

both large and small and to multi-task. Self-disciplined quick study who

provides excellent customer care and administrative support.

Key skills include:

Excellent Communication & Interpersonal Customer Service


Multi-Tasking Skills Front Office Operations

Report Preparation & Written Self-Managed


Strong analytical & Organizational Self-Motivated


Windows Operating Systems Microsoft Word, Excel, WordPerfect


Kansas City Missouri School District, Kansas City, MO

1987 - 2010

Adult Education and Literacy HR Technician 1998-2010

. Scheduled interviews for the Director and followed up with each

prospective applicant to ensure that process for certification was

completed per local and state guidelines.

. Maintained filing system of personnel files for each employee.

. Provided information or assistance needed by the public or various

departments concerning HR-related procedural matters.

. Scheduled instructors to substitute at sites where an instructor was

on vacation or sick leave.

. Scheduled instructors for certification workshops and in-services to

ensure teaching certification was kept current.

. Coordinated and followed up with instructors to confirm completion of

projects assigned by the Director.

. Coordinated with the staff at the Professional Development Center to

set up the necessary trainings relevant to the instructors.

. Received payroll timesheets and student sign-in sheets on a bi-weekly

and semi-monthly basis to monitor accountability of pupil / instructor


. Inputted payroll data in the J.D. Edwards system for administrative

and teaching staff.

. Composed and prepared correspondence, often of a confidential nature,

for the Director's signature.

Secretary / Administrative Assistant 1987-1998

. Disseminated information to the public about classes and referred to

various classes for enrollment.

. Assisted with the preparation of various state reports to ensure

compliance with state guidelines and regulations.

. Processed Evening High School reports and records, and forwarded to

the pupil records department, high school registrars, and counselors

(both in-district and out-of-district).

. Maintained inventory of office supplies, ensured professional

subscriptions were kept up to date, typed service contracts and

prepared requisitions.

. Performed the duties of receptionist by courteously and tactfully

handling inquiries / complaints from program patrons and referred

callers / visitors to the appropriate administrative staff member.

. Performed other tasks and assumed other responsibilities as assigned

or delegated by the Director.


High School Diploma, Pittsburg Senior High School, Pittsburg, CA

General Office Training Course, Los Medanos College, Pittsburg, CA

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