High School Customer Service
Resume:
Wilma J. Oler
Pittsburg, CA ****5
*********@*****.***
CAREER SUMMARY
Administrative Support Team Associate with ability to handle many tasks
both large and small and to multi-task. Self-disciplined quick study who
provides excellent customer care and administrative support.
Key skills include:
Excellent Communication & Interpersonal Customer Service
Skills
Multi-Tasking Skills Front Office Operations
Report Preparation & Written Self-Managed
Correspondence
Strong analytical & Organizational Self-Motivated
Skills
Windows Operating Systems Microsoft Word, Excel, WordPerfect
PROFESSIONAL EXPERIENCE
Kansas City Missouri School District, Kansas City, MO
1987 - 2010
Adult Education and Literacy HR Technician 1998-2010
. Scheduled interviews for the Director and followed up with each
prospective applicant to ensure that process for certification was
completed per local and state guidelines.
. Maintained filing system of personnel files for each employee.
. Provided information or assistance needed by the public or various
departments concerning HR-related procedural matters.
. Scheduled instructors to substitute at sites where an instructor was
on vacation or sick leave.
. Scheduled instructors for certification workshops and in-services to
ensure teaching certification was kept current.
. Coordinated and followed up with instructors to confirm completion of
projects assigned by the Director.
. Coordinated with the staff at the Professional Development Center to
set up the necessary trainings relevant to the instructors.
. Received payroll timesheets and student sign-in sheets on a bi-weekly
and semi-monthly basis to monitor accountability of pupil / instructor
ratio.
. Inputted payroll data in the J.D. Edwards system for administrative
and teaching staff.
. Composed and prepared correspondence, often of a confidential nature,
for the Director's signature.
Secretary / Administrative Assistant 1987-1998
. Disseminated information to the public about classes and referred to
various classes for enrollment.
. Assisted with the preparation of various state reports to ensure
compliance with state guidelines and regulations.
. Processed Evening High School reports and records, and forwarded to
the pupil records department, high school registrars, and counselors
(both in-district and out-of-district).
. Maintained inventory of office supplies, ensured professional
subscriptions were kept up to date, typed service contracts and
prepared requisitions.
. Performed the duties of receptionist by courteously and tactfully
handling inquiries / complaints from program patrons and referred
callers / visitors to the appropriate administrative staff member.
. Performed other tasks and assumed other responsibilities as assigned
or delegated by the Director.
EDUCATION
High School Diploma, Pittsburg Senior High School, Pittsburg, CA
General Office Training Course, Los Medanos College, Pittsburg, CA
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